Manager, IT Hardware & Infrastructure

Manager, IT Hardware & Infrastructure Fairfax, VA | Full-Time

Lead the technology infrastructure that keeps patient care connected across Fairfax Radiology Centers. At Fairfax Radiology Centers (FRC), technology plays an essential role in nearly every aspect of patient care—from the workstations and diagnostic monitors our radiologists rely on to the networks, servers, communications tools, and hardware that connect our imaging centers. We are seeking an experienced Manager, IT Hardware & Infrastructure, who combines strong technical expertise with hands-on leadership and a commitment to exceptional customer service.

In this role, you'll lead the team responsible for the hardware and infrastructure that keep FRC's clinical and business operations connected, reliable, and running smoothly. This is an opportunity for an IT leader who enjoys both leading people and staying close to the technology—someone who is equally comfortable managing a team and major infrastructure projects, supporting a radiologist with an urgent technology need, evaluating hardware solutions, or helping prepare the IT infrastructure for a new imaging center.

Why You'll Want to Join FRC

• Make an impact on patient care by supporting the technology our physicians and clinical teams depend on every day
• Lead our IT hardware and infrastructure function across FRC's network of imaging centers and offices
• Stay hands-on with technology while leading and developing an IT team
• Work with healthcare-specific technology, including RIS, PACS, diagnostic monitors, Power Scribe, networking, servers, and related systems
• Influence technology decisions by evaluating hardware, infrastructure improvements, upgrades, and replacements
• Partner across the organization with radiologists, leadership, operations, Procurement, vendors, and other departments
• Support FRC's continued growth through new imaging centers, construction projects, technology implementations, and infrastructure expansion

What You'll Do Lead IT Hardware & Infrastructure

• Oversee the hardware and infrastructure supporting FRC's clinical and business operations
• Provide support for workstations, diagnostic monitors and any of the hardware that supports our teams. This could include RIS, PACS, Power Scribe, VPN, networking, servers, firewalls, wireless networks, printers, fax systems, physician portals, email, and related systems
• Oversee service and support requests for IT hardware needs, ensuring timely assignment, follow-through, and resolution
• Support software installations and upgrades to ensure successful implementation and integration while minimizing disruption to operations
• Help maintain the reliability and security of systems used to store and communicate protected health information in accordance with HIPAA and other applicable requirements
• Support the communication technologies used throughout the organization, including telephone systems, network connectivity, email, websites, fax systems, and messaging applications

Lead & Develop the IT Team

• Recruit, train, supervise, and provide ongoing direction to assigned IT staff
• Establish priorities and delegate service requests, projects, and assignments
• Provide performance feedback, annual evaluations, coaching, and performance management
• Manage time and attendance for assigned team members
• Foster a responsive, accountable, and customer-focused IT support environment
• Communicate department activities, priorities, and urgent issues to the Chief Information Officer

Support Our Radiologists & Teams

• Provide direct technology support to FRC radiologists when needed
• Ensure effective IT support across a geographically diverse network of imaging centers and offices
• Troubleshoot and help resolve urgent hardware, connectivity, and infrastructure issues
• Travel to FRC locations as needed to provide on-site support and guidance
• Communicate technology updates and issues clearly to internal partners and stakeholders
• Participate in after-hours on-call support

Drive Projects & Continuous Improvement

• Participate in technology projects, project management, and change-control processes
• Develop and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to evaluate IT service and performance
• Track project progress and provide appropriate reporting and updates
• Identify trends and opportunities to improve technology, workflows, service, and organizational performance
• Stay current on developments in healthcare, radiology, office, and infrastructure technology and recommend appropriate…