Knowledge Manager: IT & AI-Driven Service Desk
Listed on 2026-10-17
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Project Manager, IT Support
Ares Enterprise seeks a Knowledge Manager to develop, maintain, and enhance IT knowledge resources, technical documentation, and customer self-service content supporting USPTO enterprise systems and services.
The role ensures accurate, accessible content via SMP/CIP, SharePoint, and other repositories, collaborating with Service Desk Ops, Product Owners, Transition Teams, and stakeholders to improve service delivery and customer experience.
We are looking to fill the Knowledge Manager: IT Knowledge & AI-Driven Service Desk position at Ares Enterprise in Fairfax, VA, United States.
The position is based in Fairfax, VA, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Knowledge Manager: IT Knowledge & AI-Driven Service Desk role in the description above.
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