Desktop Technician

Our client has an immediate opening for a Desktop Technician to provide temporary surge support. The role involves diagnosing and resolving hardware, software, access, and connectivity issues for end-users. The technician will deploy, configure, repair, replace, and recover supported devices and peripherals, ensuring operational efficiency. Responsibilities include documenting work, maintaining asset records, coordinating escalations, and adhering to security and data management procedures.

• Diagnose and resolve end-user hardware, software, access, and connectivity issues.
• Deploy, configure, repair, replace, and recover supported devices and peripherals.
• Document all work performed, update asset records, and meet service level expectations.
• Manage escalations and communicate status updates effectively through resolution.
• Follow organizational security protocols, data-handling procedures, imaging, and change-control processes.

• 3 to 5 years of IT support experience in an enterprise environment.
• Support experience with desktops, laptops, mobile devices, peripherals, and operating systems.
• Proficient in incident diagnosis, troubleshooting, imaging, deployment, and data transfer.
• Strong customer service skills, active listening, prioritization, and clear communication.
• Experience managing tickets, assets, knowledge bases, and configuration records.
• Capable of working independently on moderately complex assignments with appropriate escalation.

• High School Diploma, GED, or equivalent education/training combined with relevant experience.
• Ability to obtain and maintain a Department of Defense security clearance at the SECRET level.
• U.S. citizenship required to qualify for security clearance.

This is a temporary position with funding anticipated through late September 2027, offering stability and the chance to support a major aerospace organization. The role provides comprehensive benefits, including health, vision, and dental insurance, a 401(k) match, and generous paid time off. It offers valuable experience working within a secure, enterprise environment and the opportunity to develop your skills in a fast-paced, supportive setting.

Daily onsite attendance ensures engaging collaboration and direct support opportunities.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.