Platform Enablement Architect – Government ERP Solutions

Position

Description:

We are seeking an experienced Platform Enablement Architect to serve as the primary customer facing technical representative for our Government ERP platform. This role bridges Product Management, Cloud Operations, Security, Integrations, Customer Support, and Professional Services, providing customers and prospects with a consistent and trusted source of information regarding the technology, architecture, operations, and evolution of our Government ERP solution. Unlike a traditional Solution Architect role focused primarily on implementation design, this position is responsible for representing the broader platform strategy and communicating the value of our SaaS offering, security framework, integration capabilities, support model, operational processes, and technology roadmap to executive and technical audiences.

The successful candidate will possess a unique combination of technical credibility, executive presence, communication skills, and business acumen. Candidate must be equally comfortable facilitating executive briefings, leading customer workshops, conducting architecture discussions, and translating complex technical concepts into meaningful business outcomes. This individual will serve as a trusted advisor throughout the customer lifecycle, helping government organizations understand how the platform delivers value while reducing reliance on individual subject matter experts during routine customer and prospect engagements.

Location:

This role can be performed from any of the US CGI office. Candidates should be able to work Eastern Time hours and follow a hybrid schedule of 2–3 days onsite per week.

Your future duties and responsibilities:

Platform Representation & Technical Advisory. Serve as the primary customer facing technical representative for the Platform Enablement organization.. Act as a trusted advisor to government executives, CIOs, enterprise architects, IT leaders, and business stakeholders.. Develop and deliver consistent technical messaging regarding platform capabilities, SaaS operations, cloud architecture, security, integrations, support services, and product roadmap.. Lead executive briefings, customer workshops, architecture discussions, technology reviews, and strategic presentations..

Represent the platform during sales pursuits, client engagements, conferences, industry events, and executive forums.. Facilitate productive discussions between customers and internal subject matter experts while ensuring consistency of messaging and customer experience.. Translate complex technical concepts into business focused outcomes and value propositions.. Build and maintain trusted relationships with customer stakeholders throughout the sales, implementation, and operational lifecycle.

SaaS Platform & Operational Enablement. Serve as a subject matter expert on the organization's SaaS delivery model, cloud infrastructure, support framework, and operational processes.. Communicate platform scalability, availability, disaster recovery, business continuity, and service management capabilities to customers and prospects.. Explain service level commitments, incident management processes, escalation procedures, release management practices, and customer support models.. Support customer discussions regarding cloud adoption, modernization, operational readiness, and platform governance.

Security, Compliance & Integration Advisory. Represent the platform's security architecture, compliance posture, privacy controls, and governance framework.. Support customer security reviews, architecture assessments, and technical due diligence activities.. Communicate integration strategies, API capabilities, interoperability approaches, and data management considerations.. Collaborate with Security, Integration, and Cloud Operations teams to ensure customer facing materials accurately reflect platform capabilities and standards.

Customer Enablement & Thought Leadership. Develop reusable customer facing materials, presentations, architecture narratives, FAQs, reference architectures, and technical positioning assets.. Contribute to industry thought leadership and platform awareness through presentations, webinars, conferences, and customer forums.. Identify recurring customer concerns and provide feedback to Product and Platform leadership regarding opportunities for improvement.. Help establish consistent customer engagement practices and reduce dependency on individual SMEs during routine customer…