Cloud Support Engineer II/Azure VMware Solution Operations Support Specialist
Listed on 2026-11-04
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IT/Tech
Cloud Computing: Infrastructure & Operations, IT Support, Systems Administrator, Systems Engineer
Dunhill Government Solutions is hiring a Cloud Support Engineer II / Azure VMware Solution (AVS) Operations Support Specialist to join an AVS operations support team providing comprehensive 24/7 technical support for a cloud-based VMware infrastructure. You will troubleshoot complex issues across VMware vSphere infrastructure, NSX-T networking, vSAN storage and Express Route connectivity within the AVS environment, communicate effectively with customers during critical incidents, and drive swift resolution of service-impacting events.
As part of a global team, you will take part in on-call rotations, collaborate with cross-functional engineering teams, and improve operational efficiency through automation and process refinement. This is an on-site, shift-based role (no telework) in Fairfax, VA.
- Diagnose, debug and mitigate faults in complex online services, delivering critical support across time zones to keep the platform available and performing
- Manage and troubleshoot VMware vSphere infrastructure, including vCenter Server, ESXi hosts and NSX-T networking components within Azure VMware Solution
- Diagnose and resolve AVS connectivity issues, including Express Route circuits, HCX migration tools and vSAN storage performance
- Identify and script automatable problems (Power Shell, SQL, Python) and work with efficiency in mind
- Identify and drive recovery levers with feature teams; execute with precision in time-sensitive outage scenarios
- Interact with external customers and partners, and communicate status changes and impact clearly in written and spoken English
- Participate in on-call rotations and support various rotating shifts under continuous deadline pressure
- Active DoD Secret security clearance, and the ability to pass CJIS adjudication
- US citizen currently residing in the US (dual citizenship is not allowed for this work) holding an unexpired US Passport book
- 5+ years of experience diagnosing/debugging faults in complex online services
- Experience with Power Shell, SQL and Python scripting
- Experience with VMware vSphere infrastructure management, including vCenter Server, ESXi host troubleshooting and NSX-T networking components within Azure VMware Solution
- Proficiency diagnosing and resolving Azure VMware Solution connectivity issues, including Express Route circuits, HCX migration tools and vSAN storage performance optimization
- Able to work under continuous deadline pressure and support various rotating shifts
- Able to work on site in Fairfax, VA
BS in Computer Science or another technical discipline.
Location:On site (no telework) in Fairfax, VA; shift work.
Schedule:Full-time, 40 hours/week; day shift with rotating shifts and on-call rotations.
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