Client-Facing IT Solutions Consultant

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership.

PRIMARY TECHNOLOTIES WE USE

Microsoft Azure and other cloud IaaS solutions

Routers & routing protocols, specifically Cisco / Meraki

Firewalls and security concepts, including IPsec VPNs and remote access VPNs

VMware and other virtualization applications with shared storage (iSCSI)

Microsoft Office 365, Microsoft Exchange, Azure and Linux

Dell and HP Workstation/Server Hardware

EDUCATION AND EXPERIENCE

Bachelor’s degree in a related field with more than 5 years equivalent experience

Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers

Microsoft, Cisco, VMware or other technical certifications always a plus

Experience in the Managed Services Sector is a plus

SKILLS

Proven customer service and problem-solving skills, working directly with clients

Proficient analytical skills with good verbal/written communication

Ability to identify and document IT needs and/or vulnerabilities based upon best practices

Service-oriented with the ability to build solid relationships and become a trusted advisor to clients

Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement

Assist end-users through new set-up instructions / proceedures

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide dedicated on-site support for a clients’ network & infrastructure

Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.

Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.

Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes

Ability to work individually and in team environments both internally and with clients

Assist with the troubleshooting and analysis of servers and networks systems

Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items

Creating and maintaining client environment documentation

Additional requirements may exist if offer of employment is extended

Familiar with backup solutions

Highly proficient in communicating with end-users

Occasional after hours dispatch may be required

PHYSICAL REQUIREMENTS

Ability to travel to client site daily

Sitting for extended periods of time

Must be able to move around in an industrial manufacturing location

Dexterity of hands and fingers to operate and handle computers and components

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.