Bilingual; English​/Spanish) UX Designer and Content Lead

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Job Title

Bilingual (English/Spanish) UX Designer and Content Lead

Job Type

Full-time

Category

Information Technology

Location

FAIRFAX - , VA 22030 US (Primary)

Education

Bachelor's Degree

Travel

0 - 10%

Job Description

You decide what a worried parent and a busy clinician see when they submit a health safety report, in both English and Spanish. Most events of this kind are never reported, and friction is a main reason. You own the research, the design and every word, and Spanish is a full product, not a translation. Full time, W-2, hybrid from Fairfax, Virginia, starting October 2026.

SPN Solutions has won a new contract to build a public-facing health reporting application for a federal public health agency. Members of the public and clinicians will use it to submit safety reports in English and Spanish. It is built on cloud services the agency already runs, by a small team in which every person owns their part.

• Plan and run discovery and usability research with agency stakeholders, members of the public and clinicians, within Paperwork Reduction Act limits.
• Produce user flows, wireframes and clickable prototypes for agency review.
• Redesign the landing page and navigation around the tasks visitors come to complete.
• Write every user-visible string in plain language, in both English and Spanish, to federal plain-writing standards.
• Own English/Spanish task parity across the form, surveys, landing page and navigation. No string ships without its Spanish value.
• Design the customer satisfaction surveys and prepare them for federal clearance review.
• Define, with the Program Manager, how completion and abandonment are measured.
• Write the public and healthcare-provider user guides.
• Run the Spanish screen-reader pass with the QA and Accessibility Specialist, and coordinate independent Spanish linguistic review.
• Keep FAQ content current and support FAQ usage reporting.

• Bachelor's degree in human-computer interaction, design, communications, public health or a related field and 6 years of UX design or content design experience; 10 years of experience may substitute for the degree.
• Native or near-native professional fluency in written and spoken Spanish and English. Both are tested at interview.
• A portfolio showing research, flows, wireframes and shipped forms or transactional services.
• Usability testing you planned, ran and turned into design changes.
• Plain-language writing samples in both languages.
• Experience in at least one of: healthcare informatics, public health surveillance systems, healthcare data management, or healthcare-related IT.
• Ability to obtain and keep a federal Public Trust determination.

• Health, public health or government service design, including work with clinicians.
• U.S. Web Design System and Figma.
• Experience with the Paperwork Reduction Act or OMB customer-experience clearances.
• Knowledge of federal language access requirements.

Pay is discussed with you directly when we speak. These are the benefits every full-time SPN employee receives.

• Medical and prescription coverage, dental and vision
• Short-term disability
• Life and accidental death insurance
• Competitive 401(k)
• 11 paid federal holidays
• Paid vacation
• Paid sick leave
• Parental leave
• Tuition and professional development assistance

• Full time, W-2, salaried (exempt), employed by SPN Solutions
• Target start:
  October 2026
• Hybrid: SPN's office in Fairfax, Virginia, and remote
• Core hours Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern
• Occasional travel to Atlanta, Georgia, for onboarding and program meetings, reimbursed
• You must obtain and keep a federal Public Trust determination. No security clearance is required
• Work is done on customer-furnished equipment

SPN Solutions is an Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: UX Designer, Content Designer, Content Lead, Bilingual, Spanish, English/Spanish, UX research, usability testing, wireframes, prototypes, Figma, plain language, USWDS, Paperwork Reduction Act, customer satisfaction survey, service design, accessibility, screen reader, language access, public health, healthcare, Public Trust