Fair Ridge - Assistant Director of Programs

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

The Assistant Director of Programs manages the service delivery team for the following programs serving households with children:

• Homelessness Prevention Services (Regions II)

• Emergency Shelter & Rapid Rehousing Services (Region II)

The Assistant Director of Programs provides support to ensure safe, efficient, and effective operation of all programs. The Assistant Director of Programs develops strategies in collaboration with the Director of Programs and Services (Region II) to accomplish program goals in accordance with agency philosophy and values. The Assistant Director of Programs is responsible for ensuring that best practices are implemented according to program type.

• Lead the case management team using a trauma-informed, client-centered, and Housing First approach.

• Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services.

• Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations.

• Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures.

• Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys.

• Supervise and support a team of case managers, housing locator and the intake coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations.

• Provide guidance in complex case management, crisis intervention, and service coordination.

• Identify training needs and coordinate access

• Develop and facilitate in-service trainings and professional development opportunities for team members.

• Promote a collaborative and professional team environment that fosters self directed learning and staff growth.

• Oversee diversion and client intake process

• Ensure thorough and accurate client documentation

• Review client files and service plans in coordination with the Senior Case Manager to ensure documentation integrity.

• Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery.

• Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner.

• Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation.

• Verify data accuracy for internal and external reporting requirements.

• Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date and report-ready.

• Review and approve staff timecards, schedules, and leave requests.

• Participate in the on-call rotation and serve as a crisis response backup for service delivery staff.

• Ensure all available funding is…