Associate Director, Healthcare Finance & Operations

Department: University Life

Classification: Administrative Faculty

Job Category:Administrative or Professional Faculty

Job Type:Full-Time

Work Schedule:Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type:On Site Required

Sponsorship Eligibility:Not eligible for visa sponsorship

Salary:Salary starting in the mid $90ks; commensurate with education and experience

Restricted:Yes

Criminal Background Check:Yes

Student Health Services (SHS) provides health care services at George Mason University. SHS provides primary care services and health promotion to eligible students at Mason, including but not limited to initial and follow-up assessments, history taking, physical exam of patients, utilization of differential diagnosis, appropriate interventions, consultations, and referrals as indicated, and basic emergency treatment and stabilization. Staff provide services to faculty, staff, and visitors on an as-needed basis.

SHS operates its main clinic on the Mason Fairfax Campus and smaller clinics on the Mason Square (Arlington) and Sci Tech Campuses (Prince William).

The Associate Director, Healthcare Finance & Operations, serves as the senior financial and administrative leader for Student Health Services and reports to the Executive Director.

This role is responsible for financial strategy, budgeting, forecasting, and operational process improvement, ensuring long-term sustainability while maintaining a commitment to high-value care without increasing costs to students.

The Associate Director serves as:

• The primary financial advisor to the Executive Director;
• The central financial review authority for all SHS financial activity;
• A strategic partner to clinical, operational, and program leadership;
• A partner to the UL finance team to ensure adherence to institutional policies, accurate financial reporting, and achievement of budget targets.

The position collaborates with the Associate Medical Director, Associate Nursing Director, Associate Behavioral Health Director, and Health Promotion/Outreach leaders to align financial planning with service delivery and program priorities. The role directly supervises the Fiscal Specialist, Office Manager, and two full-time Insurance team members.

• Directly supervises a Fiscal Specialist, Office Manager, and two full-time Insurance team members;
• Fosters a collaborative and supportive work environment that promotes employee well-being, engagement, and retention;
• Supervises staff by setting clear performance expectations, providing regular feedback, and addressing performance issues to support employee engagement, accountability, and retention;
• Encourages and supports ongoing professional development opportunities for allstaff,ensuring they have the tools and training needed to succeed in their roles;
• Organizes workflow and ensures that employees understand their duties or delegated tasks;
• Sets clear performance expectations, goals and deadlines aligned with unit, divisional, and university strategic plans;
• Communicates expectations effectively, monitors employee productivity and development, and provides continuous feedback and coaching to support staff growth and accountability;
• Prepares and conductstimelyperformance evaluations, andmaintainsaccuraterecords of employee performance, feedback, and disciplinary actions,ensuring adherence to legal and university policies and procedures;
• Collaborates with UL divisional partners/stakeholders to address performance concerns;
• Effectively hires, onboards, and trainsnew employees to build capability and ensure operational continuity;
• Ensures coordination across financial, insurance, and administrative operations;
• Provides leadership oversight of front-end operations through the Office Manager;
• Serves as backup to the Office Manager as needed to ensure continuity of operations; and
• Addresses escalated operational issues impacting service delivery and student experience.

• Serves as the central financial review authority for SHS;
• Reviews all financial transactions, contracts, procurements, and commitments for accuracy, compliance, and budget availability;
• Ensures all financial actions are vetted before Executive Director approval;
• Oversees budget execution, monitoring, and variance analysis across service areas;
• Evaluates requests for new positions, recruitment, and programmatic investments to ensure alignment with budget…