Intake and Diversion Coordinator

Base Pay Range

$50,000.00/yr - $54,000.00/yr

Title: Intake and Diversion Coordinator
Level: Entry
Department: Katherine Hanley Emergency Shelter
Reports to: Assistant Director of Programs
Pay Rate: $24/hr. to $26/hr.
Location: Fairfax, VA
FLSA Status: Non-Exempt

Shelter House, established in 1981, is a grassroots responder to the homelessness crisis in Fairfax County. With over 100 employees, the organization focuses on preventing and ending homelessness and domestic violence, serving nearly 3,000 individuals in the past year, half of whom were children. Our culture is built on the Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

The Intake and Diversion Coordinator plays a critical role in supporting families experiencing homelessness by serving as the first point of contact for the shelter. Responsibilities include managing the intake and exit process, assessing eligibility, providing shelter diversion services, and coordinating with shelter staff.

• Conduct initial screenings and assessments to determine eligibility for shelter services.
• Support clients in exploring and securing viable housing alternatives as part of shelter diversion efforts.
• Enter accurate client information into the Homeless Management Information System (HMIS) or other databases.
• Provide timely updates on referrals in HMIS and maintain the Client Name List.
• Conduct orientations to explain shelter rules, expectations, and available services.
• Coordinate move‑in dates and orient families upon entry.
• Work closely with case managers to share assessment information and support service planning.
• Schedule and facilitate intake meetings and connect clients with Residential Coordinators after intake.
• Generate reports and maintain compliance with agency, funder, and HMIS requirements.
• Update HMIS data upon client exit and file completion.
• Participate in team meetings, trainings, and coordinated entry discussions.
• Support shelter operations as needed, including crisis response or front‑desk coverage.
• Attend meetings such as the Intake Coordinator meeting.

• A bachelor's degree in human services or related field, or commensurate experience.
• 3+ years of experience in human services, including mental health, substance abuse, homelessness, or domestic violence.
• Proven ability to adapt and remain flexible in accordance with county guidelines.
• Strong verbal and written communication skills.
• Willingness to work evenings and weekends when needed.
• Leadership and management experience is a plus.

• Bilingual (English/Spanish) preferred.
• Experience working in programs serving homeless families.
• Experience working in a residential environment.
• Current CPR/First aid certification.

• Annual TB test is required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10-20 pounds.

• Medical, Dental & Vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays, 2 floating holidays, and the opportunity to take your birthday off.
• Two semi‑annual team building events.

Shelter House is committed to providing equal employment opportunity to all employees and applicants, and provides reasonable accommodations for qualified applicants with disabilities.

Employment is contingent upon compliance with our Drug‑Free Workplace Policy, which prohibits the unlawful possession or use of controlled substances or marijuana in the workplace.