Fair Ridge Residential Coordinator; Sat-Sun

Fair Ridge Residential Coordinator (Sat-Sun, 8am-4pm)

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$20.00/yr - $20.00/yr

Title: Residential Coordinator (Sat-Sun, 8am-4pm) (shift cannot be changed)

Level: Coordinator

Department: Fair Ridge Family Shelter

Reports to: Assistant Director of Operations

Pay Rate: $20/hr

Location: Fairfax, VA

FLSA Status: Non-Exempt

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

The Residential Coordinator provides essential 24-hour awake coverage and supervision of a large Fairfax County emergency shelter for households with minor children. This facility is an 85-unit hotel and provides a total of 344 beds. The Residential Coordinator acts as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter.

The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

• Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries
• Perform rounds and monitor the outside and inside of the building grounds
• Update the daily log by documenting all interactions with clients and any other significant events in the shelter
• Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress
• Complete efficient shift exchange with incoming/outgoing staff and report on the day's activities to maintain consistency throughout the day
• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed
• Perform residential cleaning, including light touch-ups and washing shelter linens
• Organize and restock household supplies, toiletries, linens, towels, and donations
• Perform weekly unit inspections (Was this an expectation with the need to conduct them twice a week?)
• Maintain the dignity and confidentiality of all clients during service delivery
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management
• Conduct assessments and intakes for One-Night-Only families seeking shelter after hours
• Accept donations and support volunteer programs and events in the shelter
• Participate in staff meetings and staff training as directed
• Ensure compliance with all agency policies and best practices
• Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)
• Proficiently utilize Microsoft products as a part of day-to-day work requirements.
• Exemplify the Shelter House core values of (iCARE);
  Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

• A high school diploma or GED
• 2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
• Ability to build strong working relationships with clients and team members
• Strong verbal and written communication skills
  
  Willingness to work evenings and weekends when needed

• A bachelor's in human services/ related field
• 1 year of experience in customer service
• Experience working in programs serving homeless families
• Experience working in a residential environment
• Current CPR/ First aid certification

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Equal Employment Opportunity Policy:
Shelter House is committed to providing equal employment opportunity to all employees and applicants. All…