KHFS - Case Manager

Title: Case Manager (Full Time)

Level: Case Manager

Department: Katherine Hanley Family Shelter

Reports to: Assistant Director

FLSA Status: Exempt

Location: Fairfax, VA

Salary: $52-56K

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

The Case Manager manages an average caseload of 18 to 20 families at risk of homelessness or recently housed. The Case Manager will support the housing first model with a trauma‑informed care approach that will maximize the likelihood of client success and long‑term self‑sufficiency. The position requires a self‑starter as the responsibilities include providing ongoing, community‑based services, identifying, prioritizing, and addressing immediate needs, developing money management skills, supporting gainful employment search, coordinating training and educational goals, and addressing mental health and substance abuse issues.

The Case Manager will serve as the primary point of contact for all assigned client services and provide guidance and support to clients working toward self‑sufficiency.

• Perform assessment of each family's housing history and barriers, physical, mental health and social needs, educational and employment needs, financial management skills, strengths and needs, and other necessary areas.
• Meet with assigned families regularly and provide appropriate services and referrals geared towards housing stability.
• Assure all relevant information pertaining to clients is disseminated to all appropriate partners in a timely manner.
• Support clients in the creation and maintenance of financial budgets and support clients in implementing money management techniques.
• Participate in meetings with representatives from other agencies including Faith‑Based and Community Based Organizations to deliver wrap‑around services to clients.
• Ensure that clients achieve the objectives of maintaining long‑term housing, by complying with the terms of their lease agreement and have an Individualized Housing Sustainability Plan that helps them achieve their desired level of self‑sufficiency.
• Mediate household, roommate, and/or landlord‑tenant disputes that threaten housing stability.
• Serve as point‑of‑contact for landlords and maintain positive landlord relationship.
• Develop and maintain a Resource Directory that includes state and local service providers.
• Maintain thorough case documentation in HMIS and client files and comply with agency and standard best practices.
• Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc.) as a part of day to day work requirements.
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees deployed staff and involved agencies.
• Exemplify the Shelter House core values;
  Collaboration, Accountability, Respect and Empowerment.
• Carry out other duties as assigned by Assistant Director and/or Program Director.
• Prepare monthly reports to Supportive Services Manage.

• Bachelor's Degree in Social Work, Psychology, Human Development, or related degree or commensurate experience.
• Three years of experience in service delivery with low and moderate‑income families.
• Ability to prioritize competing priorities and make sound judgment.
• Strong written communication skills.
• Ability to advocate, assist in problem‑solving, and achieve results for families.
• Excellent time management and organizational skills.
• Valid Driver’s License.
• Willingness to work evenings and weekends as needed.

• An MSW or master's degree in human…