Senior ServiceNow Developer - Interim Secret Clearance; or higher

JOB TITLE: Senior Service Now Developer

GOVERNMENT AGENCY
:
Department of State

POSITION INFORMATION
:
Full-Time Position;
Government contractor supporting federal agency clients

LOCATION: Fully Remote (U.S.); availability during East Coast business hours required

• Health
• Dental and Vision
• 401(k)
• Flexible Spending Account (FSA)
• 11 Paid Federal Holidays
• PTO
• education reimbursement

CLEARANCE: Must have, at minimum, an active Interim Secret security clearance, with the ability to obtain and maintain a final Secret clearance.

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking a Senior Service Now Developer to design, build, and deploy Service Now solutions for our federal agency clients. This role owns complex builds from requirements through rollout—custom applications, Service Catalog items, Flow Designer automations, Integration Hub integrations, and the server- and client-side scripting underneath them—with the judgment to recognize when well-configured baseline functionality is a better answer than another custom script.

The Senior Service Now Developer sets and enforces development standards, mentors other developers, leads peer reviews, and represents technical solutions in client-facing design discussions, keeping the instance clean, upgradeable, and maintainable long after go-live.

RESPONSIBILITIES:

• Build & Configure
• Design, develop, test, and deploy Service Now configurations, custom applications, and automated workflows.
• Write and maintain server-side and client-side JavaScript using Glide APIs, Business Rules, Script Includes, Client Scripts, and ACLs.
• Favor configuration over customization, keeping the instance upgradeable and avoiding custom scripts that create long-term technical debt.
• Service Catalog & Workflow Automation
• Build advanced Service Catalog items, including catalog client scripts, UI policies, variable sets, and record producers.
• Design and build Flow Designer automations that are readable and maintainable by developers who did not build them.
• Deliver request experiences that end users adopt willingly rather than work around.
• ITSM Platform
• Support ongoing improvement and optimization of core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Partner with business analysts and platform administrators on process design, advising when a requested configuration will create risk in future releases.
• Integrations
• Design and implement integrations with third-party systems using REST and SOAP web services and Integration Hub.
• Build the transforms, error handling, and retry logic that keep integrations reliable and supportable over time.
• Quality, Release & Compliance
• Execute unit, integration, and regression testing, including Automated Test Framework (ATF) coverage, with the goal of clean deployments.
• Maintain update sets, release documentation, and technical design records so every release can be explained and, if necessary, reversed.
• Identify risks, dependencies, and design gaps early in the development lifecycle, when they are still inexpensive to fix.
• Ensure solutions meet federal IT standards, including Section 508 accessibility and FISMA/NIST security controls.
• Technical Leadership & Mentorship
• Mentor…