Bus Operations Control Center Specialist

• Location 8315 Lee Highway,Suite 650,Fairfax, VA, 22031,United States
• Base Pay $16.00 / Hour
• Job Category Customer Service, Transportation
• Manage Others No

The Bus Operations Control Specialist is the primary person for providing on-site support at the Bus Operations Control Center for the Connector Bus system including information regarding bus routes, schedule times, bus tracker and trip planning.

Monday through Friday, 5:0 AM - 1:0 PM

• Responsible for taking bus travel information (such as delays, traffic reroutes, accidents, etc.) and inputting them into the necessary applications for distribution
• Responsible for taking customer calls requesting assistance
• Obtains adequate facts using good judgment in finding answers and solutions to the customer's inquiry, question or concern
• Performs other operational duties as needed while keeping the Manager informed on a regular basis
• All other duties as assigned

Minimum Qualifications:

• Previous experience in a customer service role
• Preferred Qualifications:
  • Previous experience in a call-center environment

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Regular use of hands to handle, feel and touch
• Regular use of hands and arms to reach
• Ability to talk and hear
• Ability to stand, walk, sit, climb or balance, stoop, kneel, crouch or crawl
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift, push and/or pull a minimum of 15 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to successfully complete Alesig Consulting's pre-employment screening process and any additional pre-employment screens required for your position by the client
• If hired for the position, you must be able to provide proof of eligibility to work in the United States

Alesig Consulting is an Equal Opportunity/Affirmative Action Employer