Assistant Manager - Woodside Court, Fairfield

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Within established management operating and fiscal policy, the Assistant Manager assists the Community Manager in managing the day-to-day activities of operating and maintaining facilities and equipment in housing projects designed to provide low‑income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi‑unit dwellings.

Under general supervision of the Community Manager:

• Orders office supplies.
• Schedules maintenance repairs, generates and files completed work orders and follows up as appropriate.
• Assists in resident move‑in/out procedures and unit inspections.
• Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move‑in procedures.
• Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
• Answers telephone and handles office interactions in a friendly, courteous and sincere manner.
• Sorts and distributes inner office mail.
• Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets; submits worksheets to manager or Property Supervisor for approval.
• Compiles and maintains accurate written records of residents (e.g., emergency information, incident reports, etc.) and maintains resident files in a neat and orderly manner according to EHMI standard policies.
• Refers applicants to alternative housing if all available units are occupied or if the wait list is closed.
• Ensures consistent application of project rules and regulations.
• Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
• Prepares Project Status Reports (PSR’s).
• Maintains a clean and well‑organized office.
• Maintains a businesslike and professional appearance.
• Promotes harmonious relations among residents, housing personnel and persons of the community; demonstrates enthusiasm and stamina for the housing project and position.
• Maintains congenial relationships with all residents, resident service coordinators/agencies, sensitive to cultural background, economic status, special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
• Exercises common sense, good judgment, consistency, and self‑control in day‑to‑day contact with residents and in other business‑related matters.
• Demonstrates company loyalty and integrity in all financial matters and in reports to supervisors and other management personnel, and in relationships with residents and co‑workers.
• Actively participates in our culture of inclusivity.
• Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores.

• 6 months clerical/office experience or other related experience and/or training.

• Type professionally and accurately at a minimum of 40 wpm.
• Previous experience in property management a plus.
• General understanding of preventive and ongoing apartment maintenance.
• Computer literacy – PC hardware, YARDI software a plus.
• Proficient in word‑processing and spreadsheet software (Word, Excel, Outlook).
• Self‑starter, flexible, detail‑oriented and well organized.
• Ability to work independently and in a team environment.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to the company’s goals and philosophy.
• Passionate about equitable housing.

Experience with HUD or CTCAC properties a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk.

Employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Eden Housing is an Equal Employment Opportunity Employer. It is the policy of the Organization to provide equal employment opportunity to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.