Csr Warehouse Ii - Ssc

Overview

Join the largest manufacturer of tile and natural stone in the United States with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team supports a family-friendly work environment, opportunities for advancement, and a comprehensive benefits package. Dal-Tile is seeking a Customer Service/Warehouse Associate to support walk-in customers, assist with sales transactions, and perform material handling duties such as receiving, loading/unloading, pulling/assembling customer orders, and inventory checks.

Daily use of forklift and/or crane equipment may be required.

Expected base pay rates for the role will be between $20.45/hr and $25.51/hr at the commencement of employment. Base pay is determined on an individualized basis and may be supplemented with commission, incentive compensation, discretionary bonuses, and other company-sponsored benefits.

Performs a variety of customer service/office administration and warehouse duties related to the operation of the Sales Service Center.

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, directing/assisting with selection, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash, preparing performance reports, updating the customer master file, and creating vendor orders.
• Performs product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips; produces daily sales reports.
• Performs warehouse duties including pulling/assembling orders, checking outbound orders for accuracy, inventory checks, restocking and labeling vendor products, maintaining displays, moving/storing/replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving/unloading inbound material, processing shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains a clean, safe, and organized facility; follows Safety Program and reports accidents and unsafe conditions.
• Performs other related duties as required.

• HS diploma or equivalent experience;
• 1+ years of customer service experience and warehouse experience;
• Forklift experience competencies.

Organization, math, time management, computer skills, detail orientation, customer service, and safety consciousness.

While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. Ability to lift up to 15-30 lbs regularly and up to 70 lbs occasionally. Tile boxes or items longer than 36 inches or over 70 lbs may require a team lift.

Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: 401(k) Company Match, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is an Equal Opportunity Employer including disability/veteran status, committed to an inclusive workplace. We are a Drugs Dont Work participant. Active military, transitioning service members and veterans are strongly encouraged to apply.

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