Public Safety Dispatcher; Entry

To Protect and Serve the Community!

The Sheriff’s Office is dedicated to the protection and well-being of every person in Solano Countyby providing excellent community service.

The values of the Sheriff’s Office are to bring:

Professionalism:Performing to the highest standards with integrity, ethical behavior and accountability.
Trust: Confidence in the character and ability to meet expectations.

Courage:To persevere with mental and moral strength in the face of difficulty.
Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
Service: Providing professional assistance in support of the community's best interests and well-being.
Respect: To value and embrace individuality with special regard to differences.

to learn more about the Sheriff's Office

THE POSITION

Solano County invites you to apply for a challenging, fast paced, rewarding career as a Public Safety Dispatcher (Entry). In this position you learn to receive, evaluate and relay requests for law enforcement, emergency and other services to the appropriate personnel. This position is characterized by the responsibility to perform a range of entry level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and/or text;

receives caller information, learns to relay information to appropriate unit or agency, and provides assistance to callers as needed; learns to log call information into computer; learns to monitor activity of all public safety units to determine status of incident and location of units and learns to provide pre-arrival medical instructions.

The current recruitment is to fill full-time regular positions. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises.

Duties may include but are not limited to the following:

Learns to receive requests and dispatch for law enforcement, fire service and other services; evaluates requests for validity, priority and type of response required; dispatch appropriate individual/agency to respond to request; relay information and/or instruction to personnel in the field; coordinate some non-emergency activities, process inter-agency email messages, and dispense keys for control lockbox and maintain key log.

Learns to retrieve/update criminal information and motor vehicle/license records using national and state criminal information computer systems (C.L.E.T.S); enters, removes, confirms, modifies, and/or updates entries and data as needed; enters and runs inquiries on data such as vehicle registrations, driver’s license records, criminal histories, warrants, lost/stolen property, or missing/wanted persons; receives be-on-lookout (BOL) notices and broadcasts/distributes as appropriate; sends or responds to confirmations on warrants, stolen vehicles, stolen tags, stolen vehicle parts, and stolen guns;

types C.L.E.T.S. entries and processes C.L.E.T.S. transactions; verifies C.L.E.T.S. entries; ensures integrity/security of data and adherence to system requirements.

Learns to monitor and/or operate communication equipment, multiphone lines, multiple computer and emergency medical communications, which may include telephone equipment, radio communication equipment, audio recorded, text telephone relay, (TTY/TDD), printers, computer aided dispatching (CAD) system, paging systems, alarm panels, card reader/door lock system, general office equipment and other equipment/systems.

Learns to dispatch appropriate agency personnel to incident locations; determines nature of emergency, number of units needed, and nearest available units; maintains communications with all parties involved and coordinates and monitors situation requiring mutual aid with other jurisdiction/agencies.

Learns to provide pre-arrival instructions to citizens who report medical emergencies using established protocols.

Learns to respond to requests for information involving license plates, driver’s license…