PBX Communication Ambassador; Part Time

Responsibilities

At North Bay Health, the PBX Communication Ambassador performs a full range of PBX operator duties, including answering incoming and internal calls in a warm, professional manner, efficiently directing callers to the appropriate departments, and addressing patient concerns when appropriate. This role interacts respectfully with all individuals, responding promptly and professionally to patient information inquiries. The Ambassador takes initiative to resolve patient issues whenever possible and, when necessary, refers callers to the appropriate Patient Access team members or other departments within the health system.

The PBX Communication Ambassador is also responsible for monitoring emergency panels and executing the proper paging and notification procedures for all hospital emergency codes. This role consistently maintains a professional and empathetic demeanor, upholds confidentiality, and demonstrates excellent oral and written communication skills.

• High School graduate or GED.
• One year or more experience in a hospital or call center environment preferred.
• Previous customer engagement experience and/or service‑centered role preferred.
• Ability to operate the Cisco telephone system, excellent oral communication, critical thinking and problem‑solving skills required.
• Essential to be capable of responding quickly and efficiently to meet the needs/requests of internal and external customers.
• Ability to function at a high level in urgent and emergent situations and during times of high call volume.

• Demonstrates a commitment to service excellence including professionalism, customer focus, compassion, strong listening skills and a warm demeanor.
• Consistently exhibits empathy, optimism, resourcefulness in interactions with others.
• Extremely open to learning new things and teaming with others in a collaborative environment.
• Proven track record of conducting oneself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
• Demonstrates the True North values:
  Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

Hourly Salary Range $26.11–$31.79 (offered hourly rate based on years of experience).

North Bay Health is guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. As an independent, non‑profit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint to meet evolving needs.

We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Seniority:
Entry level | Employment:
Full‑time | Job function:
Other | Industry: Hospitals and Health Care