Patient Services Rep; Temporary

Patient Services Rep (Temporary) – North Bay Health

We are seeking a Patient Services Representative II to perform front‑office duties including reception, registration, appointment scheduling, insurance verification, and medical records management for our Ambulatory Division. This is a temporary position covering a department leave of absence.

• Perform general front office duties of moderate scope and complexity.
• Manage reception, registration, appointment scheduling, insurance verification, and medical records functions.
• Exercise judgment within defined guidelines and work as part of a clerical and customer‑service team to support ambulatory medical practices.

Some college business or computer coursework preferred; coursework in medical terminology preferred.

Current AHA or equivalent BLS certification required.

• Two years of customer engagement experience and/or service‑centered role required.
• Experience with in a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration processes, and back‑office clinical support preferred.
• Excellent customer service, oral and written communication skills, ability to manage multiple priorities.
• Working knowledge of: differentiating insurance types (Medi‑Cal, Medicare, Managed Care, Indemnity, Workers Compensation); importance of accurate registration for claims processing and patient care; organizational processes and procedures;
  North Bay Health’s clinical computer systems.

Demonstrates the True North values:
Nurture/Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.

Hourly salary range: $26.92 – $29.64 (based on years of experience).

North Bay Health is a nonprofit health system serving the Napa/Solano region with acute‑care hospitals, a cancer center, urgent care facilities, and primary & specialty clinics. We value Nurturing Care, Own It, Respect, Build Trust, and Hardwire Excellence, and are committed to delivering individualized care with integrity and accountability. Our mission is to be the trusted healthcare partner of choice for the communities we serve.

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