Clinical Case Manager

Clinical Case Manager

Felton Institute

Full‑time, Onsite, Exempt, Salary Range: $90,000-$105,000 Annually (DOE)

$90,000.00/yr - $/yr

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, justice system impacts, transitional youth, and aging adults. Programs combine scientific research with cultural sensitivity and a commitment to supporting and reflecting the communities served. Felton offers a dynamic, challenging, and supportive work environment encouraging professional development for staff.

Felton Outpatient Services Solano (FOSS) is a multidisciplinary team of clinicians, medical providers, case managers, and peer advisors that provide recovery‑oriented, culturally responsive, and trauma‑informed specialty behavioral health services to clients 18+ who are Solano County residents and/or have Solano County Medi‑Cal or Kaiser Medi‑Cal. The team assists individuals living with severe mental illnesses that interfere with community living, appointment attendance, and mental health symptom management by providing outpatient services: mental health services (assessment, evaluation, plan development, collateral, family engagement, individual and group therapy, rehabilitation, interactive complexity), case management/brokerage, crisis intervention, and medication support.

The Clinical Case Manager is a licensed or BBS registered clinician with direct service experience with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. Referrals come from Solano County BHCS. Each clinical case manager will have a caseload of 25 clients. Primary functions include direct service and interdisciplinary/multi‑agency collaboration. Local travel between agency sites and direct service provision to program participants is expected.

• Provides trauma‑informed, culturally responsive services, including modalities such as harm reduction, contingency management, motivational interviewing, brief solution‑focused therapy, and crisis intervention.
• Elicits and maintains strong working relationships with clients and the care team, which may include other professionals, peers, medical providers, and client‑identified support persons such as chosen family, friends, or others.
• Facilitates and tracks linkages, care coordination, and case management among medical and community‑based supports.
• Outreaches to shelters, streets, hospitals, and community settings to meet clients where they are and locates clients using electronic health record systems and planning with clients.
• Ensures timely and accurate documentation of all services provided and maintains applicable chart requirements.
• Provides inter‑agency collaboration to facilitate problem solving and clinical care.
• On‑call consult during working hours to triage clinical emergencies and coordinate coverage with the team.
• Serves as a back‑up for the team as needed.
• Attends and participates in all assigned trainings for professional, program, and agency development.
• Performs additional duties as needed.

• Master's Degree (or higher) in Social Sciences, Psychology, Counseling Psychology, or related field AND current California State Licensure or registration as an associate. One year post‑graduate experience in a similar setting preferred.
• Two years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness.
• Experience with specific modalities such as harm reduction, contingency management, substance use disorder treatment, crisis intervention, de‑escalation, and motivational interviewing.
• Outreach experience in settings including shelters, street encampments, SROs, hospitals, and other areas.
• Charting and documentation experience under insurance payors such as Medi‑Care, medical, and special population funding.
• Proficiency in Microsoft applications, phone‑based applications, and navigating…