Sr. IT Business Analyst – Business Management

Overview

Works closely with business users and the IT Business Systems Management Team to conduct thorough analyses of project initiatives, contributing to the creation of comprehensive documentation for the preliminary stages of project development. This includes identifying stakeholders, documenting project initiation details, writing business requirements/user stories, and other project documentation. Acts as a subject matter expert on Partnership Applications and workflows. Usually works on small to medium size projects but may work on larger projects depending on the situation.

May assist the IT Business Systems Manager on more complex projects.

• Maintains in-depth knowledge of Partnership systems and processes
• Works with business users to identify and document project initiative details such as goals, roles, processes and interactions
• Collaborates with functional and/or technical experts to develop requirements and project initiative details
• Collects requirements and creates application and data diagrams to illustrate current and future state flows
• Under the direction of the IT Business Systems Management leadership, works on complex business problems, analyzing and documenting current business processes and systems to determine process or system needs that will improve performance and/or increase efficiency
• Schedule and lead meetings with internal and external stakeholders
• Communicates with project team, stakeholders, and leaders on status, potential risks, issues, or dependencies associated with projects in a timely manner
• Apply knowledge and experience of Healthcare, Medi-Cal, and Medicare, and business analysis to relevant projects
• Ensure compliance with relevant regulations and guidelines in project documentation and execution
• Creates ad-hoc reports and dashboards
• Aid in hand-offs of project initiative deliverables to appropriate IT owner(s)
• Effectively utilizes software, tools, resources, and collaboration applications as part of daily activities and assignments
• Coordinate with external vendors, ensuring alignment with internal stakeholder needs and timelines
• Maintain strong, positive working relationships with external vendors, acting as the primary liaison to facilitate smooth communication, address concerns, and foster long-term partnerships
• Maintains project documentation per department specifications
• Performs other tasks as assigned to ensure integrity of data and accurate reporting
• Participates in special projects as needed
• Other duties as assigned.

Education and Experience

High school diploma or equivalent; special training (6 months to 1 year) of analysis and project management; at least five (5) years’ experience working as a business analyst;
Bachelor’s degree in Computer Science desired. Experience in healthcare, Medi-Cal, and Medicare/D-SNP preferred.

Special Skills, Licenses and Certifications

Knowledge of Microsoft Office tools. Excellent communication skills; ability to take business requirements and turn them into technical design; excellent documentation skills. Process development expertise preferred.

Performance Based Competencies

Ability to quickly acquire in-depth knowledge of Partnership systems, software, applications, processes, and managed care issues. Strong written and oral communication skills with ability to interpret and understand technical requirements. Excellent analytical skills to troubleshoot and resolve systems problems.

Work Environment And Physical Demands

More than 50% of time is spent in front of a computer monitor; when required, the ability to lift, carry, or move objects of varying size, weighing up to 25 lbs; must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers; ability to function effectively with frequent interruptions and direction from multiple team members.

All Health Plan employees are expected to:

• Provide the highest possible level of service to clients
• Promote teamwork and cooperative effort among employees
• Maintain safe practices
• Abide by the Health Plan’s policies and procedures, as they may from time to time be updated

HIRING RANGE:

$ - $

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.