Senior Business Decision Analyst

Overview

To assist in the improvement of PHC’s Health Services business processes and systems through the identification, analysis, and recommended actions for improvement. Provides systems support of operating and business goals of the health plan as a whole. This position collaborates with the Finance, Information Technology (IT) and Data Warehouse (DW) teams to develop and support organization-wide reporting. The incumbent participates in gathering and documenting report requirements.

Responsible for designing, building and administering reporting solutions for requesting departments. Assists departmental Business/Data Analysts in developing reports using the available Business Intelligence (BI) tools. Will develop ad-hoc reports for business users as applicable. Participates in the design and development of the reporting infrastructure using SQL Server technologies and BI reporting tools (Tableau, SAS, Business Objects).

• Analyzes data output from a variety of sources, analyzes trends, and develops forecasts.
• Develop reports from database systems using Business Intelligence tools i.e., Business Objects, Tableau, dashboards, SQL.
• Schedules production reports using business scheduling software.
• Supports user training, testing, documentation, and the roll-out of reports and end-user reporting tools.
• Works collaboratively with various departments to identify data needs and create tools and reports as needed for process improvement.
• Provides support to end users through identifying, researching, and resolving technical problems as time permits.
• Monitors external entity requests for Health Plan data, assuring that proper information is secured and requests are approved for determination of appropriateness.
• Tracks and monitors reported problems to ensure timely resolution.
• Serves as a subject matter expert across the organization and assists users with reporting (including ad-hoc reporting) and analysis activities and tools.

Education and Experience

Associate degree in computer related field; minimum five (5) years of experience with proficiency in an automated environment; some IT or Finance experience preferred.

Special Skills

Licenses and Certifications

Proficient in Microsoft Office Suite and Access (or familiarity with some other database application); proficient in Business Intelligence software, databases and business scheduling software. Outstanding attention to detail and a willingness to learn new skills. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.

Performance

Based

Competencies

Effective written and oral communication skills. Excellent organizational skills with ability to prioritize assignments, maintain effective filing systems, handle multiple tasks and meet deadline. Ability to use good judgment when handling confidential and sensitive information. All interactions with the staff and external agencies must be accomplished with tact and diplomacy.

Work Environment

And Physical Demands

Use of telephone, fax, computer, and photocopying equipment is required;
More than 75% of work time is spent in front of a computer monitor;
When required, ability to move, carry, and/or lift objects of varying sizes weighing up to 25 lbs;
Must be able to operate a car for company business.

All Health Plan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the Health Plan’s policies and procedures, as they may from time to time be updated.

Hiring Range:

$ - $