Systems Engineer II Telecom

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At North Bay Health, the Systems Engineer II, Telecom is responsible for managing and maintaining assigned systems in a 24x7 high‑availability environment. The role advancedly implements, supports, and maintains all aspects of distributed IP telecommunication infrastructure, including hardware, software, virtualization platforms, networking components, and carrier services. The engineer designs and supports Cisco voice systems, configuring underlying infrastructure components, and works across all organizational levels to meet cross‑discipline objectives.

The engineer understands how telecommunications systems impact overall effectiveness in serving customers.

• Performs daily system administration of all supported IP Telephony systems, including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning, and other standard operations required for optimum performance, availability, and system health.
• Maintains the organization’s Call Routing Dial Plan.
• Installs new systems and performs upgrades to existing applications while maintaining current OS releases and patches in coordination with application, operations personnel, and vendor recommendations.
• Provides technical support and training for customers and co‑workers to meet department and corporate goals.
• Plans, maintains and follows recovery procedures, including disaster recovery planning and testing.
• Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions.
• Executes complex technical projects such as system selections, implementations, upgrades, and process improvements.
• Functions as escalated support for IP Telephony and associated technical issues, collaborating with other members of the Technical organization and outside resources as required to resolve very complex problems.
• Plans for and coordinates installation and abatement of physical infrastructure (UC/Data) cabling to meet organizational needs and as requested.
• Periodically reviews telecommunications related cable plant and maintains relevant current documentation of UC systems (e.g., capacity, utilization, trunk assignment).
• Performs analysis of reported operational problems reported by customers and develops reasonable, cost‑effective technology‑based solutions to address or improve reported problems.
• Performs capacity planning, performance analysis and tuning, user and security administration of assigned IT and communications systems.
• Plans and coordinates office moves, adds and changes of voice and data equipment with interdepartmental staff, IT staff and vendors.
• Administers the Cisco UC IP Communications application/server suite.
• Performs user account maintenance, IP voice device build, maintenance and troubleshooting.
• Installs and cross‑connects analog twisted pair‑based telephone lines as needed to support legacy and specialized applications.
• Is familiar with and can perform standard terminations of appropriate cabling in type
  66/110 blocks, RJ11/45 jacks, modular keystone jacks and other associated communications products.
• Ensures a team approach to all aspects of responsibilities including change management, problem resolution and standards development and planning.
• Collaborates with all team members to develop solutions and processes to address current operational issues as well as future technology requirements.
• Collaborates with team members and provides support to ensure backup personnel have adequate training and access.
• Maintains SLAs for all assigned organizational applications/products.
• Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IP Telephony system schematics, implementation plans and instructional material.
• Reviews problem trends and performs necessary analysis to identify short‑ and long‑term solutions to prevent recurring problems.
• Conducts root cause analysis for IP infrastructure‑related incidents, and demonstrates expertise in problem solving, working with other members of IT and supported business…