IT - Business Process Specialist

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Date Posted: 12/22/2025
Hiring Organization:
Rose International
Position Number: 494911
Industry: Utility

Job Title:

IT - Business Process Specialist

Job Location:

Fairfield, CA 94533
Work Model:
Hybrid (Willingness to travel as needed for meetings)

Shift: Availability to work varied shifts in a 24/7 operations environment

Employment Type:

Temporary (Full Time). Estimated Duration: 13 months
Hourly Rate: $50.00 - $55.00

Education:

High School Diploma or equivalent (Preferred Bachelor’s Degree)
Preferred

Certifications:

Agile, Lean Six Sigma, ITIL, CCNA, others

• Network Operations & Incident Management
• Perform data analysis
• Apply run-book procedures and technical skills to resolve incidents, escalating as needed.
• Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges.
• Perform data analysis, trending, and root cause analysis for network and application issues.
• Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations.
• Document problems, solutions, and process improvements for future reference.
• Process Improvement & Standards Management
• Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement.
• Develop, implement, and maintain enterprise standards, policies, and procedures.
• Facilitate cross-functional project teams and lead process improvement initiatives.
• Develop and track metrics for process performance and improvement.
• Provide consultation and training on process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Conduct benchmarking, cost/benefit analysis, and best practice research.
• Act as the primary liaison between stakeholders, technical teams, and end-users.
• Lead projects of varying complexity, ensuring alignment with business needs and technical integrity.
• Provide product feedback and customer insights to support development and continuous improvement.
• Build and maintain relationships to act as a customer proxy and influence outcomes.
• Leadership & Collaboration
• Mentor and coach team members, fostering a culture of engagement, learning, and innovation.
• Lead or participate in special projects, audits, compliance, and remediation efforts.
• Communicate effectively with all levels of the organization, including senior leadership.

• Strong knowledge of network protocols, software applications, and operating systems.
• Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL).
• Ability to analyze data, perform root cause analysis, and develop solutions.
• Excellent communication, organizational, and leadership skills.
• Ability to build partnerships, influence change, and deliver multi-mode communications.
• Competency in project/program management and technical documentation.
• Ability to work independently or as part of a team, manage multiple assignments, and adapt to changing priorities.
• Advanced proficiency in Microsoft Excel and Word.

• Availability to work varied shifts a24/7 operations environment.
• Willingness to travel as needed for meetings, training, or fieldwork.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).