IT - Business Process Specialist

🚀 Now Hiring: IT – Business Process Specialist

Title: IT – Business Process Specialist, Associate

Location: Fairfield, CA (Hybrid – Once a week)

Duration: 12-Month Contract

Pay Rate: $50–$60/hr (W2)

🔍 About the Role

We are seeking an experienced IT – Business Process Specialist to support the effective operation, improvement, and delivery of enterprise IT network systems, business processes, and technology products.

This hybrid role blends network operations, ITIL-based incident management, process improvement, and product ownership
, serving as a critical liaison between technical teams, business stakeholders, and end users. The ideal candidate brings strong operational discipline, data-driven problem solving, and a passion for continuous improvement in a 24/7 IT environment.

• Monitor and support enterprise network and application environments.
• Execute run‑book procedures to resolve incidents; elevate issues as needed.
• Manage incident, problem, and change management processes (ITIL).
• Lead technical bridges, ticketing workflows, and stakeholder notifications.
• Perform data analysis, trending, and root cause analysis (RCA).
• Support network upgrades, maintenance, and operational improvements.
• Document incidents, resolutions, and process enhancements.

• Analyze and optimize IT and business processes to improve efficiency and reliability.
• Develop and maintain enterprise standards, policies, and procedures.
• Lead cross‑functional process improvement initiatives.
• Define, track, and report operational metrics and KPIs.
• Provide consultation and training on ITIL, Lean, and Six Sigma methodologies.
• Conduct benchmarking, cost/benefit analysis, and best practice research.

• Act as the primary point of contact between business stakeholders and technical teams.
• Lead projects of varying complexity with strong execution discipline.
• Gather customer feedback and translate insights into actionable improvements.
• Influence outcomes by serving as a trusted customer proxy.
• Mentor and coach team members to promote learning and engagement.
• Participate in audits, compliance activities, and remediation efforts.
• Communicate effectively with technical teams and senior leadership.
• Support special initiatives across IT operations and service delivery.

🎓 Required & Desired Qualifications

• Minimum:
  High School Diploma or equivalent experience
• Preferred:
  Bachelor’s degree in IT, Business, Engineering, or related field

• 2+ years of experience in IT operations, network operations, incident management, or process improvement
• Experience supporting enterprise or large-scale environments preferred
• Familiarity with Agile delivery and ticketing systems (Service Now or similar)

• ITIL Certification
• Lean Six Sigma (Green Belt or higher)
• Agile Certification
• CCNA or other networking certifications
• PMI, CompTIA A+, or equivalent

• Strong knowledge of network protocols, operating systems, and applications
• Expertise in ITIL‑based service management
• Advanced data analysis and problem‑solving skills
• Strong documentation, communication, and stakeholder management abilities
• Proficiency in Microsoft Excel and Word
• Ability to manage multiple priorities in a fast‑paced environment
• Hybrid role – local candidates only
• 24/7 operations environment (varied shifts may be required)
• Travel may be required for meetings, training, or fieldwork
• PG&E laptop and phone provided (personal computer required initially)