Service & Delivery Tech

About the Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

$1,000 Signing Bonus

As a Service & Delivery Technician I, you will be supporting our stores throughout Northern California, with an emphasis on the bay area. There will be times when you will need to support stores further, which may require overnight stays. In this role, you will be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to be updated and/or re‑installed.

Role includes up to 25% travel.

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backups, self‑checkouts, printers, scanner scales, counter scales, and network equipment.
• Maintain equipment inventory controls and policies.
• Travel will be required to store locations for installations, at times requiring overnight stays.
• Installation schedules can vary by deployment, including some which occur overnight.

• High school graduate; AA/AS/BA/BS degree preferred or 1+ year’s technical/training/hardware certifications preferred.
• 1+ years retail business experience preferred.
• 1+ years’ experience with retail store systems, technology systems and hardware preferred.
• 1+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve issues.
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self‑checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter‑relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M‑F, however, at times Sunday evenings may be required.
• Strong sense of urgency, business ethics, dependability and follow through.

$19.68 to $25.58 per hour. Starting rates will vary based on criteria such as location, experience and qualifications. There may be flexibility for exceptional candidates.

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a company‑wide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1‑888‑255‑2269 (option #4).

A copy of the full job description can be made available to you.