Outreach Specialist

Compensation is $26/hour

• Free Dental & Vision
• 19 Paid Holidays
  - Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

A Pathway to Housing for Homeless Veterans - Insight Housing Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

The Outreach Specialist is the first point-of-contact for participants served by the Roads Home team and is responsible for building rapport with and engaging Veterans experiencing homelessness. The outreach team conducts outreach to individuals living on the streets using a participant-centered approach by engaging in conversation and practicing active listening. The goal of the outreach team is to establish trusting relationships with potentially eligible participants and expedite access to case management and housing navigation services available through the Roads Home team.

The outreach specialist must be able to connect both eligible and non-eligible individuals with the resources and services they may need.

• Provide street-based outreach to individuals and families experiencing homelessness in the counties Roads Home serves. Locations include but are not limited to encampments, parks, shelters, treatment facilities, health clinics, hospitals, jail, court, etc.
• Serve as the liaison between homeless individuals and the Roads Home team.
• Use active listening and motivational interviewing techniques to engage with people experiencing homelessness.
• Work with supervisor to monitor program enrollment and target outreach efforts to identify homeless individuals and families who have chronic health conditions and/or need medical services frequently.
• Conduct pre-screens to determine program eligibility.
• Assist with completing assessment and intake.
• Assist in linking participants with community treatment services for mental health, substance recovery, physical health care, housing, advocacy, food, and other services.
• Foster a collaborative working relationship with other outreach teams and local agencies.
• Ensure accurate and timely documentation of services in the HMIS system.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

• High school preferred.
• Ability to complete…