Youth Intake Officer

Job Category:
Community Services and Development

CORE Community Services Ltd. is a not for profit organisation serving South West Sydney for over 40 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement.. Our mission is to provide tailored diverse client centric services and opportunities that support and empower vulnerable communities to thrive, resulting in the best outcomes for all individuals.

The primary role of the Youth Intake Officer is to provide a structured, ethical and client-centred

entry point into services for young people and their families. The role involves conducting

comprehensive assessments to identify needs, risks, and eligibility, ensuring timely and appropriate

access to supports.

CORE exercises the No wrong door policy where people seeking support (for housing, mental health,

care leavers) can go to any entry point and get connected to the right services, preventing them from

being turned away or lost in the system.

A key role of this position is to actively promote the internal service information to external

stakeholders.

It is expected that the role will balance multiple tasks simultaneously, while providing a high level of

customer service. Critical to this role are exceptional interpersonal, communication and time

management skills, along with good knowledge of Microsoft office packages and the flexibility to

support the team.

The position is required to set priorities, monitor workflow in the areas of responsibility and has the

authority to exercise a degree of autonomy within the key responsibilities and duties. You will be

required to exercise initiative and professional judgment where practices and direction are not clearly

defined.

APPLICANTS ARE ENCOURAGED TO APPLY BY:

• Providing your resume and
• Write an application letter outlining your ability to meet the selection criteria. This should then complement the resume that is submitted with your application.

Selection Criteria

1. Provide general administration duties which include;
· Answering phone calls,
· Take and relay messages/queries to the most appropriate staff member,
· Creating and updating client records
· Update Intake waitlists/spreadsheets
· Collection of relevant statistics for each Youth Program.
· Liaise and information share with external stakeholders in an effective and timely manner

2. Provide a high level of customer service. This includes providing information to the community as well as ensuring a professional relationship with our clients, other services providers and internal staff.

3. Work within a client-centred, trauma-informed framework that is culturally appropriate.

4. Develop, implement and maintain service files & documentation.

5. Utilising a trauma-informed approached, conduct comprehensive psychosocial assessments with young people and families that identify needs, risks, and eligibility.

6. Provide clear and concise advice, assistance and/ or recommendation strategies to Young People and their families in South West Sydney

7. Work collaboratively with Team Leaders, Case Managers, Residential Care Workers, administration staff and other Core Community Service staff to achieve identified outcomes for young people.

8. Liaise with CORE:
Youth management team as required. This includes the Operations Team, Marketing and People and Culture, Finance.