Product Specialist

Product Specialists Opportunity at Audi Fairfield

Audi Fairfield, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to deliver extraordinary customer experiences.

At Penske Automotive Group (PAG) we strive to create a positive and challenging workplace that promotes excellence and achievement. We are looking for dedicated and motivated professionals who share that passion and want to join our team.

Imagine working in a professional and financially satisfying job where you can make a positive impact on our organization and customers every day. As a Product Specialist you will help customers with their vehicle technology questions by email, phone, and in person to ensure owners get the most out of their vehicles.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

• Commitment:
  Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence:
  Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Authenticity:
  Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Technical Expertise:
  Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies:

• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication.
• Ability to demonstrate the feature, benefits and value of vehicles using print, digital and in person communication.
• Ability to vary communication style to the needs of the customer.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact business.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved…