Retention Specialist

and the job listing Expires on January 14, 2026

As a Retention Specialist at Coforge your primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

This will be a fulltime, onsite opportunity at our office location in South Charleston, WV.

We are looking at people who can work any shift from 8 am to 6 pm EST Monday to Friday. Pay rate is $17 /hr + benefits+ performance-based bonus + other perks

Duties include, but are not limited to:

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Ability to follow tactical call flows to optimize the customer experience.

· Outstanding Customer Service and negotiating skills

· Excellent skills in the following areas:
Communication – Interpersonal – Analytical – Problem Solving.

· Basic data entry skills, and sales aptitude

· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.

· Ability to multitask in a fast-paced environment.

Previous Customer Service experience in a high volume

2+ years of Call Center experience or equivalent required

1 yr contact center and 1 yr retention experience are preferred.

High school diploma or the equivalent

If you are passionate about enhancing customer experiences and driving retention success, we invite you to apply today and join our dynamic team at Coforge!

Job Type: Full-time

Pay: $15.50 per hour

Expected hours:
No less than 42 per week