Agent & Process Optimizer
Listed on 2026-10-31
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Customer Service/HelpDesk
Bob’s Discount Furniture seeks an Agent Experience Specialist who will partner with Customer Support and other departments to identify trends, analyze data, and recommend improvements to agent tools, training, workflows, and platforms to boost customer satisfaction.
The role focuses on enhancing agent productivity, accuracy, and KPIs like FCR, NPS, and inquiry resolution, requiring collaboration and a customer-first mindset across the organization.
Join us at Bob's Discount Furniture as our next Agent Experience & Process Optimizer in CT, United States.
The position is based in CT, United States.
This opportunity is part of our work in Legal, Sales.
The advertised compensation is 26.000 - 33.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Agent Experience & Process Optimizer role in the description above.
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