Front Gate Ambassador

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools:
The College of Arts and Sciences, The Charles

F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

The Fairfield University Ambassador serves as a welcoming first point of contact for individuals arriving at the University’s front gate. Working from the gate booth under the direction of the Department of Public Safety, the Ambassador greets visitors, answers questions, provides directions, and assists with campus entry in accordance with University procedures. Through attentive, friendly, and professional service, the Ambassador helps students, employees, alumni, vendors, and guests feel welcome and navigate campus with confidence.

• Serve as a welcoming first point of contact at the University’sfront gate, greeting students, employees, and visitors with professionalism and courtesy.
• Proactively offer assistance, answer questions, and help individuals reach their destinations, creating a positive first impression of Fairfield University.
• Provide accurate directions and information about campus buildings, offices, events, parking areas, and visitorprocedures.
• Assist visitors with campus entry in accordance with University procedures, including confirming the purpose of visits andcontacting University offices or hosts when necessary.
• Maintain familiarity with campus activities, scheduled events,parking arrangements, and temporary access changes to provide timely and helpful guidance.
• Communicate with Public Safety personnel regarding visitor needs, access questions, unusual activity, or concerns requiring additional assistance.
• Respond patiently and respectfully to questions or concerns,referring individuals to the appropriate University office whenfurther assistance is needed.
• Maintain an attentive, professional presence and an orderly,welcoming front gate booth.

• Strong communication skills and a friendly, professional manner.
• Dependable, punctual, and attentive.
• Ability to provide clear directions and courteous assistance.
• Basic telephone and computer skills.
• Ability to learn campus locations and visitor procedures.
• Sound judgment and discretion with sensitive information.
• Maintain a neat, professional appearance appropriate for apublic-facing University representative (ambassador will be required to wear a red Fairfield University shirt or sweatshirt,provided by the University)

SVP Finance & Administration - Public Safety Staff

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are…