Community Theatre - Theatre Production and Technical Operations Assistant

The Theatre Production and Technical Operations Assistant supports the day-to-day production and technical operations of the SHU Community Theatre. This position assists with lighting, sound, video, and projection systems; supports pre-production planning, live event execution, and post-event strike; and helps ensure safe, efficient, and high-quality performances and events. The role may also provide occasional front-of-house and audience services support as needed.

Technical and Production Responsibilities:

• Assist with the day-to-day production and technical operations of the Theatre.
• Support lighting, sound, video, and projection systems for performances and events.
• Assist with event setup, rehearsals, live event execution, and post-event strike activities.
• Help maintain production equipment and backstage areas in a safe and organized manner.
• Support operational and facility needs to ensure successful performances and events.

Box Office Responsibilities:

• Process ticket sales, exchanges, refunds, and customer inquiries through online and on-site ticketing systems.
• Maintain accurate sales, inventory, and transaction records.
• Support merchandise sales and cash-handling procedures.
• Assist with event preparation, audience services, and front-of-house operations.
• Promote theatre programming and provide information regarding events, services, and policies.

Media/Marketing Responsibilities:

• Serveasaliaisonbetweenthe Theatreandexternalmarketingpartners,supportingsocialmedia content creation,coordination,andpromotionofeventsandprogramming.

• Bachelor’s Degree in Theatre, Technical Theatre, Arts Management, Business, or a related field required.
• Minimum of 2 years of experience supporting live performances, theatrical productions, box office operations, customer service, hospitality services, or technical event
• operations in an educational, professional, community, or entertainment venue setting.
• Working knowledge of technical theatre and live event production, including lighting, sound, video, projection, backstage operations, and audiovisual equipment.
• Ability to operate, troubleshoot, and assist with standard theatrical, production, and audiovisual equipment.
• Strong organizational skills with the ability to manage multiple priorities, support production schedules, and develop effective systems, protocols, and best practices.
• Excellent written, verbal, interpersonal, and customer service skills, with the ability to communicate professionally with patrons, staff, students, artists, volunteers, and visiting technicians.
• Proficiency in Microsoft Office Suite, Google Workspace, and general office technology and equipment.
• Ability to work independently while also collaborating effectively with diverse teams in a fast-paced environment.
• Strong problem-solving skills and the ability to respond effectively to patron, event, and operational needs in person, by phone, and online.
• Ability to maintain a safe, organized, professional, and customer-focused environment in both front-of-house and backstage operations.
• Flexibility to work evenings, weekends, and varied hours based on performance, production, and event schedules.
• Demonstrated professionalism, sound judgment, discretion, and adherence to confidentiality requirements.
• Positive attitude, team-oriented approach, and commitment to supporting organizational goals and successful event execution.
• Genuine interest in the performing arts, community engagement, and educational programming.
• Innovative mindset and enthusiasm for contributing to the continued growth and success of a vibrant performing arts and community venue.

• Position is based on-site at the Sacred Heart University Community Theatre.
• Evening, weekends, and varying hours are required based on event schedules.
• Physically active role requiring standing, lifting, and working backstage during performances.

All offers of employment are contingent upon satisfactory completion of a background check.