Case Manager

and the job listing Expires on January 31, 2026

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintaining current documentation of the participant’s eligibility for waiver services, copies of the participant’s individual service plan, and individual budget, financial data and related information, managing participant records, ISPs, meeting with participants, documenting via service notes.
• Collaborate with participants, caregivers, physicians and other providers to develop and determine a comprehensive Person-Centered Plan.
• Conduct timely intake and assessments for new participants as well as yearly reviews for existing participants.
• Knowing each participant on a personal basis and being aware of each participant’s particular needs, strengths and weaknesses, and each participant’s general ability to analyze, interpret and make decisions from varying facts and/or circumstances to achieve their desired lifestyle.
• When assessing and monitoring the health and welfare of the participant it is the Case Manager’s responsibility to ensure the quality of services provided to the participant through routine face to face visits, routine telephone calls or as required.
• Connecting the participant to all needed medical services regardless of the source of payment.
• Assist participants to identify the appropriate qualified vendors for their assessed need. Facilitate the completion of the identified vendor project ensuring participant satisfaction. Documenting as required.
• Adheres to Agency code of ethics and complies with the Federal, State and Agency Mandated Regulations/guidelines/standards applicable to the HCBS Waivers including reporting requirements and general standards of the waivers.
• Function as a liaison to external agencies and share authorized information with others, that impacts care and/or services of participants.
• Effectively report person centered plans and other participant related activities both verbally and in writing to authorized sources.
• Coordinate preventative opportunities/measures to promote early identification and interventions for at-risk participants to ensure health and safety as a mandated reporter.
• Getting participants involved in beneficial activities; i.e employment, volunteering, community integration, etc.
• Participate in the marketing of the agency.
• Identify, report, and address quality issues through observation and data sources.
• The employee must be able to efficiently navigate changes in policy and procedure.
• Assists with quality activities as assigned by the supervisor.
• Participate in required training, supervision, and meetings, and meet state requirements of 40 hours of training the first year and 20 hours annually thereafter. Required training includes:
• Prior to providing a service to a participant, a staff member shall be trained on how to provide the service in accordance with the participant’s service plan.
• Staff member attendance at training.
• Prevention of abuse and exploitation of participants.
• Reporting critical incidents/Mandated Reporter
• Participant complaint resolution.
• Department-issued policies and procedures.
• Provider’s quality management plan.
• Fraud waste and abuse detection and prevention
• Communication and cultural diversity
• Documentation
• Deescalation

Additional Responsibilities:

• Responsible for providing field and remote instruction for professional peers in various disciplines as opportunities permit.
• Perform additional related duties as assigned by the Supervisor.
• Occasional overnight travel for training/seminars.
• Extensive travel within a regional area.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Advanced knowledge acquired by a prolonged course of specialized intellectual instruction and requiring consistent exercise of discretion and judgment is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in working with or providing services for individuals with…