Medical Receptionist

• Location 305 Black Rock Turnpike,Fairfield, CT, 06825,United States
• Base Pay $18.00 - $22.00 / Hour
• Employee Type Non-Exempt - FT

The Medical Receptionist provides courteous, professional, and efficient front-desk support to patients, visitors, providers, and staff. This position is responsible for patient check-in and discharge, registration, appointment scheduling, insurance eligibility verification, referral and authorization coordination, payment collection, and communication with clinical and administrative teams. The Medical Receptionist plays an essential role in delivering a positive patient experience while maintaining accuracy, confidentiality, and efficient office operations in a fast-paced healthcare environment.

Greet and discharge patients and visitors promptly, courteously, and professionally.

Assist patients with the Clearwave electronic check-in process.

Verify patient demographics, insurance eligibility, referrals, and authorizations during check-in.

Obtain referrals and authorizations as needed to support scheduled services.

Provide new patients with appropriate registration paperwork and ensure required documentation is completed.

Collect copayments and outstanding patient balances in accordance with established procedures.

Maintain clear communication with patients and medical assistants regarding wait times and provider delays.

Serve as a liaison between patients and clinical and administrative staff, including medical assistants, physicians, physician assistants, and administrative assistants.

Schedule appointments, including follow-up visits and consultations, accurately and efficiently.

Perform daily chart checks for upcoming appointments to verify insurance coverage, referrals, authorizations, and required documentation.

Answer incoming telephone calls and transfer or direct calls appropriately, particularly during high-volume periods.

Scan and import clinical forms and related documentation into the appropriate electronic systems daily.

Distribute medical records, X-rays, prescriptions, and medications authorized by the appropriate departments and designated for patient pickup at the front desk.

Provide FMLA, disability, and medical-record-release paperwork upon request.

Ensure required authorizations and release forms are completed, collect applicable payments, and update the appropriate tracking logs.

Maintain an organized and presentable waiting room and front-desk area.

Collect and accurately document patient payments, including copayments and outstanding balances.

Complete end-of-day cash-out procedures and reconcile collected payments in accordance with established protocols.

Identify and report payment discrepancies promptly to the appropriate supervisor.

Maintain scheduling flexibility to open or close an office and work at different Ortho Connecticut locations as operational needs require.

Maintain patient confidentiality and comply with HIPAA requirements and applicable organizational policies and procedures.

Follow established protocols for patient registration, documentation, payment processing, and the release of protected health information.

Perform other duties as assigned.

Excellent customer service, interpersonal, oral, and written communication skills.

Ability to communicate courteously and professionally with patients, visitors, providers, and coworkers.

Ability to manage multiple priorities and maintain composure in a busy, fast-paced medical office.

Strong attention to detail, accuracy, organization,…