Senior Program Director | Onsite in Little Rock, AR

Senior Program Director | Onsite in Little Rock, AR | Relocation Available

Recruitment began on December 17, 2025

and the job listing Expires on January 17, 2026

Maximus is currently hiring an onsite Senior Program Director to lead a large-scale state Health & Human Services contact center.

In this role, you’ll have full ownership of program performance, financial results (P&L), compliance, and client delivery across a 500+ FTE CCaaS/contact center environment, supporting Medicaid and state HHS programs.

If you have proven experience managing government enrollment contact centers, a strong understanding of Medicaid eligibility, experience leading full life-cycle projects, and a track record of financial and operational success, we encourage you to apply.

This is an onsite position in Little Rock, AR, with relocation assistance available.

Why Maximus?

• 🔄 Work/Life Balance Support – Flexibility tailored to your needs
• 💰 Competitive Compensation – Bonuses based on performance included
• 🛡️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
• 🌟 Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• 🏝️Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
• 🌱 Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• 🏆 Recognition Platform – Acknowledge and appreciate outstanding employee contributions
• 📚 Tuition Reimbursement – Invest in your ongoing education and development
• 🎁 Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
• 🌟 Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
• 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences
• 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees

Essential Duties and Responsibilities:

• Oversee and manage the Project’s financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations
• Ensure established goals and objectives support the overall project strategies
• Oversee all project administrative operations including budget, financial controls, and human resources
• Plan, develop, and schedule priorities for achieving operational and performance goals
• Review management, productivity, and financial reports and studies to ensure program objectives are met
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development
• Bachelor’s degree in related field required
• 12-15 years of professional experience in a related field required
• Equivalent combination of experience and education considered in lieu of Bachelor’s degree requirement
• Experience leading multiagency call centers or contact center-as-a-service (CCaaS)
• Experience managing large-scale programs or portfolios (at least 500 full-time equivalents)
• Client relationship management from implementation through maintenance.
• Experience with large-scale telephony
• Experience managing Medicaid programs
• Experience implementing innovative technical solutions to solve client needs.
• CRM software experience
• Must live in or near Little Rock, AK, or be willing to relocate to the area (relocation assistance is available)
• Must be willing and able to work onsite

Preferred Requirements:

• Certified Project Management Professional (PMP), or related certification