Technology Specialist

Position: Benefits Technology Specialist
## Benefits Technology Specialist##
** Job Description
**** About Acrisure:
** A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and  the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
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* Job Summary:

** The Benefits Technology Specialist is a key member of the Technology and Client Service teams, responsible for building and maintaining benefit platforms (primarily Employee Navigator), servicing client inquiries, and ensuring a seamless technology and benefit experience for clients and their employees. This role supports system implementation, updates, troubleshooting, and benefit-related servicing, working closely with internal departments and external clients. The ideal candidate will have strong analytical skills, problem-solving abilities, benefit product knowledge, and a passion for leveraging technology to enhance client outcomes.
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* Primary Responsibilities:

** Employee Navigator Build Team
* Build and maintain benefit platforms (Employee Navigator) including new system implementations and renewal updates.
* Troubleshoot system-related issues and escalate as needed.
* Support and audit carrier, payroll, and TPA data connections within platforms.
* Perform reporting and analytical audits for ACA compliance and other business needs.
* Participate in product demonstrations and direct client communication at the direction of the Technology Team or Account Management.
* Ensure optimal performance of internal and external platforms and software tools.
* Adhere to all pre-set processes, procedures, and quality assurance (QA) protocols.
* Collaborate closely with the Account Management team to gather data requirements and assist with client communication.
* Attend virtual or in-person training, conferences, or educational sessions as needed.

Client Servicing Responsibilities
* Address and resolve customer service issues via phone, email, and system communication channels.
* Support clients with inquiries such as:  + Group billing questions  + Employee claims issues  + Benefits and network coverage questions  + Enrollment/termination assistance  + Waiting period and eligibility guidance
* Maintain group changes and updates in EPIC to reflect accurate client records.

Adds / Terms / Changes Team
* Complete daily processing of employee adds, terminations, and changes via Employee Navigator, internal email, or other platforms.
* Ensure accuracy and completeness of data received through all channels.
* Follow standard operating procedures for processing updates.
* Document all servicing and communication in EPIC through activity tracking for visibility and compliance.

Technology & System Knowledge
* Employee Navigator:
Proficient in navigating the platform to support HR users and employees with questions or issues.
* Carrier Portals:
Familiarity with various insurance carrier portals to:  + Resolve service inquiries  + Execute renewals  + Process member updates (adds/terms/changes)
* EPIC System:
Utilize EPIC daily for task management, client servicing, and checklist execution.
* Other Systems:
Ability and willingness to adapt to new technologies and platforms as they are introduced within Acrisure’s evolving technology environment.

Product Knowledge
* Solid understanding of group benefit products, including:  + Medical  + Dental  + Vision  + Other ancillary lines of coverage (e.g., life, disability)  + Technology-enabled value-added services
** Requirements:
*** Strong problem-solving and analytical abilities.
* Detail-oriented with strong organizational and documentation skills.
* Ability to follow processes consistently while adapting to client-specific needs.
*…