Help Desk Technician

Help Desk Technician

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, including Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement, Pet Insurance and other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as a Birthday Day off.

Pay: $20.00 - $27.03 per hour

• Act as a 1st level support for the IS&T Help Desk.
• Provides basic technical support for all systems users.
• Administers user ids, passwords, privileges for various systems.
• Order new equipment and manage service calls for maintenance and repair.
• Maintain asset management system and all hardware/software inventories on Help Desk system.
• Maintains inventory related to all telecommunications, e.g., lines (voice & data), equipment, invoices, accounts, etc.
• Manages department problem logs for tracking and reporting.
• Tracks all requests and provides report summaries to department manager.
• Provides departmental administrative support, including typing reports and correspondence, organizing and maintaining files, taking telephone calls and messages and answering questions within his or her knowledge.
• Frequent telephone contact requires the exercise of a high degree of tact and cooperation.
• Any other duties or responsibilities, as required or assigned.

• High school education or equivalent.
• Business or college courses preferred.
• Must have advanced PC experience; MS/Office products preferred. Technical background desirable.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Banking

AN EQUAL OPPORTUNITY EMPLOYER