Operations Manager

Senior Helpers is a national leader in professional in-home care assistance services. Founded in 2001, Senior Helpers rapidly built a reputation for providing only the best in dependable, consistent and affordable elderly care services. We have the people, resources, systems and knowledge necessary to make sure our clients get as much or as little help as they need to enjoy living independently at home.

We are in need of a sharp, professional, detail-oriented, high-energy individual. This person will manage the day-to-day operations and personnel of the office. Reporting directly to the franchise owner, the Operations Manager is a full-time manager of personnel and operations. The right candidate will have a minimum of three years experience in a small to medium size business or have been previously self-employed.

Must be willing to work long hours and be able to multi-task.

Responsibilities include (but not limited to):

• Contributes to and leads the business' growth by managing all internal operations including HR and staff management.
• Manages all office personnel. Oversees and is responsible for all reports as assigned by business owner.
• Responsible for development and management of internal revenue growth.
• Manages caregiver recruitment and interviewing process, ensures all background checks are completed and all new hire paperwork is processed. Hires appropriate staff to coordinate orientation and trainings.
• Locates new sources of qualified employees, attends Job Fairs and other recruiting events.
• Partners with franchisee to make decisions on salary changes or terminations.
• Assists office staff with answering telephone calls, providing information to potential clients, solving problems for current clients.
• Visits both clients and caregivers as needed.
• Collect and analyze data in preparation for weekly meetings with the team; including client retention dashboard, client attrition and all sales KPIs.
• Attends local business and industry related networking functions as required.
• Participates in on-call rotation and oversees all on-call duties and responsibilities.

• Bachelor's degree and three years related work experience preferred.
• Experience in recruiting or HR on-boarding activities required.
• Demonstrates sales, sales development, and sales management experience.
• Ability to manage responsibilities with an "outside-the-box" mentality to continuously improve workflow.
• Ability to multi-task and handle pressure-filled situations with ease.
• High level of initiative and self-sufficiency in completing tasks accurately and efficiently.
• Exceptional and verifiable customer service skills and experience.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Proactive problem prevention and issue resolution leadership ability.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to maintain confidentiality with sound decision-making skills based upon company policies and philosophy.

Must be willing to oversee and take responsibility for operations dictated by demands of business.