Operations Manager

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Full Time Fairfield, NJ, US

30+ days ago Requisition

Summary: Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations.

Duties and Responsibilities:

• Warehouse:
  • Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
  • Manage inventory organization and ensure that products are shipped accurately and on time.
  • Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization.
  • Supervise and cross train warehouse staff.
  • Performs other related duties as assigned by management.
• Customer Service:
  • Ensure excellent customer service to both internal and external customers.
  • Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently.
  • Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures.
  • Streamline processes related to fulfillment, quality approvals, regulatory, and landed costs.
  • Performs other related duties as assigned by management.
• EHSS:
  • Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ location
  • Perform safety audits to verify performance and identify safety hazards.
  • Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized.
  • Owner of location security systems & processes
  • Performs other related duties as assigned by management.

Qualifications:

• Bachelor's Degree in Business Administration, Logistics or related field from a four-year college or university.
• Certification in Supply Chain and Operations Management
• Computer skills required:
  Net Suite, MS Office, RF Smart and Zebra.
• Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS)
• Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies. Exceptional leadership and interpersonal competencies. Proven capacity to operate both autonomously and collaboratively within a team environment.