Field Service Technician​/Mechanical Assembler

Field Service Technician / Mechanical Assembler

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you.

Let’s talk about the role.

• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in‑factory start‑up/commissioning of Pace machinery at customer location. Troubleshoot and make adjustments to achieve the machine efficiency rates per the contract. Train plant personnel.
• Perform in‑factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow‑up operator training.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and test variable frequency drives, and servo controllers.
• Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional happiness.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes salary, comprehensive medical/dental and well‑being programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits—you are eligible on your first day of employment.

Base Salary Range: $30.00/hr – $40.00/hr
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Note:

Pay ranges listed on external job boards may not accurately reflect our internal compensation ranges.

• High School Diploma;
  Associate’s Degree in a related technical field (mechanical and electrical) preferred.
• Strong mechanical and electrical background with custom machine start‑up/repair/maintenance experience preferred.
• Basic knowledge of Allen Bradley Programmable Logic Controllers.
• Ability to read & understand engineering designs, including wiring schematics.
• Proficient in Microsoft Office for technical reports and training.
• Good communication and interpersonal skills, with strong customer service focus to get customers running as soon as possible.
• Good problem‑solving skills and independent judgment.
• Ability to conduct a high‑level training program with customer personnel.
• Ability to work independently, maintain a positive attitude, and work well with all levels of management and operators.
• Willingness to travel up to 75% of the time, both domestic and internationally. Non‑travel time will be spent in the plant.

We are an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires in the United States. Pro Mach is a drug‑free workplace. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.

For further information, please review the Know Your Rights notice from the Department of Labor.