Administrative Services - Receptionist Operator

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

The Switchboard department is currently seeking a Receptionist Operator I. This role is location critical to our Fairfield, OH Headquarters.

The pay range for this position is $16.00 - $20.00 hourly
. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• answer and transfer incoming calls from external and internal callers
• register incoming visitors and provide them with badges
• make announcements over the loudspeaker as requested by Human Resources and Corporate Communications
• assign temporary internet access to guests on an as-needed basis
• provide a professional and welcoming experience for callers and visitors
• maintain accurate visitor records and follow established security procedures
• direct inquiries to the appropriate department or associate
• work collaboratively with team members to ensure efficient switchboard operations
• perform other administrative duties as assigned
• work the following schedule:
  • Monday through Friday, 8:00 a.m.
    
    - 4:45 p.m.

• excellent verbal and written communication skills
• strong, clear, and confident voice tone
• ability to recognize key words and phrases and direct calls efficiently
• strong problem-solving skills and ability to relay pertinent information
• ability to work closely within a team setting
• strong recall and memory skills motivation to meet and exceed corporate and personal goals
• customer-focused mindset
• ability to multitask in a fast-paced environment
• strong organization and time management skills
• ability to think outside the box
• ability to work collaboratively and independently
• proficiency with Microsoft Office applications including Outlook, Word, and Teams

• a high school diploma or equivalent GED

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.

To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices .