Experienced Service Advisor

EXPERIENCED AUTOMOTIVE SERVICE ADVISOR Jeff Wyler Fairfield Auto Mall | Fairfield, Ohio Position Type:
Full-Time Department:
Automotive Service Experience Level: Experienced Automotive Service Advisor Take Your Automotive Career to the Next Level Join a Team That Values Experience, Performance, and Customer Excellence.

Jeff Wyler Fairfield Auto Mall is looking for an accomplished, customer-focused Automotive Service Advisor who understands that exceptional service is about more than writing repair orders—it's about building relationships, earning trust, delivering an outstanding customer experience, and driving profitable service department growth.

We are seeking a proven professional who thrives in a fast-paced dealership environment, communicates confidently with customers, understands automotive maintenance and repair recommendations, and has a track record of turning opportunities into results.

If you're an experienced Service Advisor who takes pride in your performance, believes in doing right by the customer, and wants to be part of a professional, high-performing dealership team, we want to hear from you.

What You'll DoDeliver a World-Class Customer Experience Welcome customers professionally, listen carefully to their concerns, and establish trust from the first interaction.

Conduct thorough vehicle walk-arounds and accurately document customer concerns, vehicle condition, and requested services.

Provide clear, transparent explanations of recommended maintenance and repairs so customers can make confident, informed decisions.

Maintain proactive communication throughout the repair process, including updates on diagnosis, pricing, parts availability, and estimated completion times.

Deliver a professional vehicle delivery experience that reinforces customer confidence and encourages repeat business.

Drive Service Sales and Customer-Pay Performance Consistently identify and present appropriate maintenance and repair opportunities based on vehicle condition, mileage, inspection findings, and manufacturer recommendations.

Present estimates confidently, explain the value of recommended work, and follow up on declined services.

Build customer-pay sales through trust, education, relationship building, and effective follow-up.

Work toward individual and department goals for sales, hours per repair order, effective labor sales, customer satisfaction, and retention.

Maximize every legitimate service opportunity while maintaining integrity, transparency, and a customer-first approach.

Partner With Technicians and Service Leadership Communicate effectively with technicians, parts personnel, dispatch, warranty administrators, and service management.

Write complete, accurate repair orders that clearly describe customer concerns and requested work.

Monitor repair progress, manage customer expectations, and help keep workflow moving efficiently.

Coordinate approvals, additional work, and completion timelines to minimize delays and improve the customer experience.

Follow dealership processes for estimates, authorizations, documentation, and final billing.

Build Long-Term Customer Relationships Develop a loyal customer base through consistent communication, professional follow-through, and dependable service.

Follow up on outstanding estimates, declined repairs, and previous service visits.

Encourage customers to return for future maintenance and repairs by delivering a dependable, personalized experience.

Resolve concerns professionally and escalate issues appropriately to protect customer relationships and dealership reputation.

What We're Looking For Proven experience as an Automotive Service Advisor at a franchised dealership or established automotive repair facility.

Strong understanding of automotive maintenance, repair procedures, vehicle inspections, and service recommendations.

Demonstrated ability to sell recommended maintenance and repairs while earning customer trust.

Excellent communication, listening, negotiation, and customer service skills.

Confidence managing multiple repair orders and competing priorities in a fast-paced environment.

Strong organizational skills, attention to detail, and accurate documentation habits.

Ability to collaborate with technicians and service management to deliver timely, quality repairs.

A professional, positive, accountable attitude and a strong desire to achieve measurable results.

Familiarity with dealership service management software and digital vehicle inspections is preferred.

The ideal candidate is a…