Project Manager, Client Relationship Management, Operations Management

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Full Time Professional Fairfield, OH, US

We're looking for talented individuals to join our team! Join INNOMARK and become a part of developing, producing, and delivering impactful Visual Marketing solutions for 100+ well-known brands and retailers. INNOMARK delivers Visual Marketing solutions that attract attention, engage shoppers, and convert sales. Our mission is to create retail experiences that connect brands and consumers through effective visual communication. In-house design, engineering, printing, manufacturing, and fulfillment guarantee excellence from concept to completion.

Visit  to learn more about our work, history, and culture.

Job Description:

Manages, communicates, delegates, and monitors all aspects of a project and/or design. Serves as internal support between sales representatives, clients, and all internal departments within the manufacturing facility. They will have the responsibility to communicate appropriate resources required to ensure that the company’s goals and clients’ objectives are achieved on time and within an established agreed upon estimate.

Duties & Responsibilities:

• Act as primary liaison between assigned sales representatives and customers.
• Process sales and/or design provided specifications to obtain a design and/or estimate.
• Creation and distribution of a manufacturing work order that will contain specific, pertinent, detailed information as it relates to the project from receipt of materials to delivery of project.
• Maintain knowledge of job status for current and upcoming jobs and communicate information with relevant staff.
• Identification, requisitioning, and distribution of all required information and materials to ensure the successful completion of the project and 100% customer satisfaction while adhering to established estimate and delivery date.
• Serve as first stage filter for customer complaints, quality issues, delivery, etc.
• Continually review information, specifications, and schedule of work orders for accuracy.
• Communicate and follow up with customers on proofs, any needed samples, delivery dates, etc.
• Work with production and team to ensure smooth and effective flow of jobs. Continuously identify and implement cost saving and efficiency options for current and upcoming jobs.
• Track customer alteration charges and submit billing information for invoicing.
• Billing of completed projects and verification of project costing in relationship to established estimate.

Work experience requirements:

• Excellent verbal and written communication skills, strength in math and organizational skills, people skills and the ability to work in a team setting.
• Ability to recognize opportunities and enlist others to get results.
• Skills to motivate, train, and influence people & decisions across functional boundaries to our business advantage
• Decision-Making skills with a demonstrated ability to visualize, articulate concepts, solve problems, apply logical thinking to capture and analyze information, craft & test solutions to problems, and formulate plans
• Professionalism with all levels of management and non-management personnel
• Verbal, interpersonal and written communication skills

Education Requirements:

• Associates degree or equivalent industry related work experience.
• Knowledge of graphic arts, lithographic printing, pre-press, and display fabrication preferred.

Innomark is an Equal Opportunity Employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.