Customer Service Data Coordinator Representative

Customer Service Data Coordinator / Customer Service Representative is responsible for the accurate management of customer orders, customer records, and related business data while providing exceptional customer service support. This role combines high-volume data entry and administrative responsibilities with customer-facing order management activities. The position serves as a key link between customers and internal departments, ensuring order accuracy, proactive communication, and timely resolution of issues.

The ideal candidate is highly organized, detail-oriented, data-driven, and capable of managing large volumes of information while supporting customer needs in a fast-paced manufacturing environment. This position offers growth opportunities into broader customer service, account management, and operational coordination responsibilities.

Data Entry & Data Management (Primary Focus)

• Perform high-volume data entry with a high degree of accuracy and attention to detail.
• Enter, maintain, and update customer information, pricing, part numbers, purchase orders, and order-related data within ERP and CRM systems.
• Verify information for accuracy and resolve discrepancies through research and cross-functional coordination.
• Maintain customer records, order history, and documentation to ensure data integrity.
• Generate reports, spreadsheets, and customer-related documentation as needed.
• Support data audits, customer account maintenance, and process compliance requirements.
• Maintain electronic and hard-copy filing systems.

Order Management & Customer Support

• Process customer orders from entry through delivery while ensuring accuracy of quantities, pricing, and delivery requirements.
• Serve as a primary point of contact for customer inquiries regarding order status, delivery schedules, and product information.
• Communicate order confirmations, changes, shipment updates, and delivery delays proactively.
• Coordinate order fulfillment activities and monitor open order status.
• Track customer requests and follow-up activities to ensure timely completion.

Cross-Functional Coordination

• Work closely with Sales, Planning, Procurement, Operations, Shipping, and Finance to support customer commitments.
• Coordinate shipment requirements and routing instructions with logistics and shipping teams.
• Assist with resolving credit holds, invoicing discrepancies, and customer billing questions.
• Support return material authorizations (RMAs), customer complaints, and issue resolution processes.
• Escalate delivery, supply, or service concerns appropriately.

Administrative Support

• Assist the Customer Service Manager with daily administrative responsibilities.
• Prepare customer correspondence and reports.
• Support departmental projects, process improvements, and continuous improvement initiatives.
• Assist with scheduling, documentation, and other administrative duties as assigned.

What You’ll Bring

• Previous experience in data entry, administrative support, customer service, or a related role.
• Strong typing and computer skills, including Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

What We Value

• Experience with ERP, CRM, or order management systems preferred.
• Strong organizational and communication skills.
• Excellent attention to detail and accuracy.

Success Measures

• Accurate and timely completion of data entry tasks.
• Maintenance of customer records with minimal errors.
• Effective support of customer service operations.
• Positive internal and external customer interactions.
• Completion of assigned tasks within established timelines.