Customer Service Representative

4041 Thunderbird Lane, Fairfield, Ohio 45014

Tru Green accepts applications on an ongoing basis.

4041 Thunderbird Lane Fairfield, OH 45014

Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

Ready for a career where your people skills can shine?

Our Fairfield, OH team welcomes candidates from Hamilton, West Chester, Forest Park, Springdale, Colerain Township, Sharonville and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.

• $16.50 Hourly Pay – Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on Tru Green Services
• Supportive Team Environment
  - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities
  - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development
  - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package
  - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

You are responsible for delivering exceptional customer support by answering customer calls, resolving concerns, and providing solutions that help customers get the most from their Tru Green services. You'll also have opportunities to recommend additional products and services that align with customer needs while building valuable sales experience.

• Supportive leaders and teammates committed to helping you succeed.
• Comprehensive training on our products, services, and customer experience standards.
• Real-time coaching and best practices to help you deliver exceptional customer service.
• Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

• Ability to build positive customer relationships through active listening, empathy, effective de-escalation, problem-solving, and a commitment to delivering exceptional service in every interaction.
• Excellent written and verbal communication skills for professional business interactions
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check
• Ability to speak, read, and write English fluently
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Must be at least 18 years old at the time…