Patient Services Representative - Fairfield Cardiology

Patient Services Representative – Fairfield Cardiology

Company: Bon Secours Mercy Health

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. We are a faith-based, patient-focused organization committed to compassion, collaboration, excellence, and respect. Our values of compassion, human dignity, integrity, service and stewardship create an environment where associates thrive and communities flourish.

As the Patient Services Representative, you will be the first point of contact for patients and the community. You will process patient registration, verify demographics, obtain insurance cards, schedule appointments, transcribe orders, explain financial options, and update medical records. You may also be asked to cover other physician practice locations as needed.

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service skills by greeting patients and the community respectfully.
• Answers internal and external calls in a friendly manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system accurately and timely.
• Processes patients in practice as they present for appointments.
• Troubleshoots and resolves problems promptly, ensuring patient flow is maintained, and informs the supervisor of any issues immediately.
• Processes admission paperwork, including basic insurance verification; secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process; corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the close of the day.
• Performs charge entry for external services (e.g., nursing homes) as necessary.
• Schedules referrals or follow-up appointments and assists with scheduling, rescheduling or canceling other services for patients; assists patients with online scheduling and MyChart as needed.
• Assists patients in obtaining necessary referrals for follow-up services and records referrals on the tracking tool.
• Obtains proper authorizations and pre-certifications for procedures scheduled through the physician practice when applicable.
• Pulls patient charts as needed per office policy, files and maintains information as appropriate, routes charts to clinical staff.
• Verifies RX benefits in the electronic health record per protocol.
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed; completes accounts in revenue cycle software.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as directed by their supervisor, subject to reasonable accommodation.

High School Diploma or GED (required)

None

Prior Experience in Patient Registration/Healthcare (preferred)

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Health Care Provider
Industries:
Hospitals and Health Care