IT Help Desk Technician

Job Overview

Under the supervision of the Information Technology Manager, the Help Desk Technician will provide technical support to all City departments and locations on an as needed basis.

• Assists all users of the City's technology infrastructure working at various sites. Ensures proper computer operation so users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving user help requests. Problem resolution may involve the use of diagnostic, asset management, and help request tracking tools.
• Responds to issues and requests from end users via telephone, work order system or e-mail in a timely and courteous manner.
• Provides ongoing support for the City's computer hardware, software, computer upgrades, maintenance, and troubleshooting as necessary. Installs hardware and software as needed.

• Maintains operational documentation for all applicable hardware and software used by the City.
• May be required to work overtime outside of normal City hours of Monday through Friday, 8:00 am to 5:00 pm.

High school diploma or GED;
Associate's Degree or advanced training in Information Technology; two to four years of experience troubleshooting and repairing desktop computer systems and an understanding of networking concepts. Strong technical knowledge of PCs, laptops, tablets, printers and peripheral hardware devices. Excellent problem solving/analysis, time management and communication skills. Valid driver's license.

This position is not eligible to be performed remotely.