Claims - Express Claims Specialist ; HQ

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.

The Express Claims department is seeking a qualified candidate to fill the new role of Express Claims Specialist I. This HQ-based role will work within the Express Claims Center and will primarily handle first party auto exposures eventually including total loss settlement and first party injury exposures with no dollar authority limit. Over time, this will also be expanded to include other business lines and coverages.

This individual will handle most if not all assigned claims to conclusion.

The selected candidate will be provided enhanced training on all aspects of claims handling including recorded statements, comprehensive claims handling investigations, total loss settlement and working with other departments like SIU, HQ Claims casualty, property or private client and other resource groups.

Under CIC’s current staffing guidelines, this position will be based in the HQ (Cincinnati) area. This is a non-exempt (hourly) role with promotional opportunities. The position does qualify for CIC’s current hybrid work environment. Contact AVP-Express Claims Manager Andrew Holland if you have questions.

The pay range for this position is $25.00 - $31.25 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.

• directly handle assigned first party auto claims with no dollar authority limit
• complete thorough, detailed claim investigations including injury recorded statements when warranted, partnership with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
• analyze auto coverage forms including specialized personal and commercial auto forms, complete complex coverage letters including reservation of rights or claim declination or position letters
• comprehensive analysis of complicated auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
• work with the casualty claims group regarding handling files excess of $100,000
• place high emphasis on over-the-phone customer service to meet customer needs
• monitoring and supporting exceptional claim service to ensure high customer satisfaction

• prior experience as a high-performing claims adjuster or with meaningful prior insurance experience
• associates with prior leadership (people management or technical work) experience outside of CIC will also be considered
• prior claims handling experience preferred but not required for the right candidate
• the ability to work independently, strong critical thinking skills and the ability to make informed decisions
• a bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
• exceptional communication and customer service skills and a desire to serve the customer’s needs
• quality written…