Claims - Associate Customer Service Representative

Position: Life Claims - Associate Customer Service Representative

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Life Claims department is currently seeking an Associate Customer Service Representative to provide excellentclaims and customer service support to beneficiaries, claim processors and other departmentsössä. You will communicate and correspond with policyholders, agents, claimants, attorneys and sonrası to provide information needed to support claim processing and claim resolution.

Salary

The pay range for this position is $ hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• answer telephone inquiries regarding new, pending and settled claims
• communicate with policyholders, claimants, beneficiaries, and others regarding claim requirements or claim status
• prepare and mail letters to claimants
• verify data and enter information into policy administration system
• validate reinsurance information and notify reinsurers of new claims
• refer PEC? where appropriate, to claim processors
• distribute mail and create and assign tasks to claim processors
• manage lost policy searches received via email and mail
• order medical records for life and disability claims
• pay medical and legal expenses for claims

Be equipped with:

• exceptional verbal and written communication skills
• competency in Microsoft Office software
• ability to work independently
• ability to effectively manage time and meet deadlines
• capable of working with and supporting claim processors and team members
• foto? strong attention to detail
• customer service knowledge
• willingness to pursue industry designations

Bring education and experience from:

• a परिषद? high school diploma
• experience with Life Pro (preferred)
• life insurance, annuity and disability product knowledge (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether smaak? you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy

benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws.

Please review this information to learn more about those rights.

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